Communication is key in business. Improve your team and your own skills with this amazing 5 course bundle!
Without good communication, the success of your business may never be achieved. This course bundle comprises of 5 courses designed specifically to improve all round communication skills in any business.
In the course you will learn all aspects of communication, such as effective team building, business writing, interpersonal communication and much more. By the end of the course your team will be on track to make it your best year yet. Those complicated projects will go smoother, Clients will experience better levels of customer service and your team will constantly have a better understanding of various aspects of the business.
What the course will teach you:
- Team building
- Business writing
- Effective communication
- Technical writing
Classroom option available for £954 - For more information on classroom and dates please contact our career team on our Contact Us page.
Units Of Study
You can view the range of courses included below, simply click the course header to show or hide the units of study:
Certificate in Building Teams That Work
Learning All About Teams
If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In our first lesson, you'll learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.
Building an Enthusiastic and Productive Team
Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think—I promise. We'll begin today's lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, we'll discuss how to choose participants and clarify everyone's roles and responsibilities.
Developing a Strong Team
Don't go into a team blind. In this lesson, you'll learn all the stages that teams go through and how to move successfully through each one. We'll also discuss the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? We'll also discuss how to approach them and get the best response.
Cultivating Leadership Skills
Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. First, you'll find out what your specific leadership qualities are. Next, learn how to develop the two areas of leadership responsibility: designing and coaching. By the end of this lesson, you'll be confident enough to accept a leadership role with poise and purpose.
Ramping Up Team Spirit
Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you'll measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.
Holding Great Meetings
Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you'll learn how to avoid those types of meetings by understanding the ground rules. We'll also talk about some of those first-day jitters every new team has. Finally, we'll talk about the problems that derail meetings from their full potential.
Making Decisions and Solving Problems
Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you'll learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.
Completing Team Projects
Your team's job is to deliver the project on time, within budget, and working well when it's first put into place. This is a lot of responsibility, and in order for the team to get going, it needs a plan. In this lesson, we'll talk about how you can create this plan. You'll also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.
Assembling a Virtual Team
If you're a fan of all the technology gizmos on the market today, I think you'll really like this lesson. Have you heard of virtual teams? With these teams, members live and work in different places. Today, you'll discover what virtual teams are, what technology they use, and how teammates can work well in this environment.
You have your team up and running, and all of a sudden, things start going awry. Why? You may be facing one of the many obstacles that teams confront. It's better to know how to avoid negative traps before you fall into them. In this lesson, you'll learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.
Dealing With Interpersonal Conflicts
In this lesson, we're going to deal with something that none of us likes very much—conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. Conflict is a natural part of dealing with other people, and it's typical in teams as well. We'll look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.
Assessing Team Progress
How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary. That's what we'll discuss today as we finish up the course.
Certificate in Effective Business Writing
Writing as Problem Solving
In this first lesson, you'll learn a brainstorming technique that will help make writing easier and more fun for you right away. You'll learn how to disentangle the efforts of your creative and critical sides, and you'll come to understand why both sides are important components of good writing. You'll also learn why writing is one of the best problem-solving tools around.
Why Write and Who is Your Reader?
Here's where you'll learn a helpful system for organizing your writing, whether it's an e-mail, a formal letter, or a companywide memo. You'll start by picking out a document you have to write anyway so you can begin to put your new writing knowledge to use right away. You may as well get some work done while you're learning, right? Next, you'll nail down why you're writing this particular document and who your reader is. A second brainstorming technique will help you have fun thinking through these two questions.
Benefits You Can Offer Your Reader
In this lesson, you'll learn to make your readers do what you want. Your readers will be happy, too, since they'll get what they want in this win/win system. You'll learn the seven basic benefits you can offer your reader and how to write the crucial first sentence of your document. You'll learn one more brainstorming technique that will help you capture good ideas, words, and phrases.
Sequencing Your Ideas and How to Write Your Ending
Master seven strategies for putting your ideas in order and learn how poor sequencing can sabotage your efforts. You'll also discover the best way to end any document. It's an idea that may surprise you!
Revising, Formatting, Editing, and Proofreading
Revising, formatting, editing, and proofreading may all sound similar, but they're four distinct activities. In this lesson, you'll learn how revision is a process of exploration and discovery. You'll learn formatting strategies that will invite your reader in. You'll also learn to be a ruthless editor and professional proofreader.
What Words to Take Out
In this lesson, you'll learn how to write clearly and concisely. You'll explore three mistaken notions that lead business writers to use lots of convoluted phrasing and needlessly long words. You'll examine the pitfalls of using business clichés, jammed modifiers, trendy words, jargon, foreign words, redundancies, and hedging adjectives.
What Words to Put In
In the last lesson you learned what words to remove from your document. In this lesson, you'll learn what words you should include to make your business writing more compelling. You'll learn the four parts of the written communication process. You'll find out why the verbs and nouns you choose make a major difference. You'll also learn more ways to make the task of writing more enjoyable for you.
Strategies for Good Spelling and Punctuation
Today, we'll look at strategies for good spelling and punctuation. Everyone needs this review! To keep it fun, you'll get to deal with the topics of spelling and punctuation by taking some easy quizzes. It's a chance to learn by doing. See how good your spelling and punctuation skills really are. You'll learn that punctuation is not a tyranny of rules, but an evolving protocol to help you communicate. Finally, you'll capture your weak areas on a Tips Card.
One Easy Grammar Lesson
Why do you have to bother with grammar? You'll find out why in this lesson. Take the Grammar Blitz Quiz to discover your grammar strengths and weaknesses. It will help you fill in the gaps that remain after years of boring grammar classes. You'll learn why using the active instead of the passive voice can be a demonstration of your integrity. You'll also explore the traps pronouns set for those of us sensitive to gender issues.
Getting the Tone Right
Getting the tone right in business writing can be tricky, especially in e-mail. In this lesson, you'll get to tackle your worst moods with one more brainstorming technique. You'll learn how to defuse any negative emotions that might get in the way of your problem solving. You'll also learn how your attitude toward your reader, your topic, and your own needs determines your tone. As you go through the lesson, you'll learn two easy ways to eliminate unintentional tone mistakes.
Getting the Tone Right
In this lesson, you'll learn why being able to say “no” with grace is a crucial business skill. A five-part format will give you a solid strategy for writing documents that say “no” while retaining the goodwill of your reader. You'll learn how to keep bad news letters, memos, and e-mails positive and helpful.
All about e-mail: Here's an up-to-date review of all the ways e-mail is different from other kinds of business writing. You'll learn tips on how to write e-mail that gets the job done. You'll find out some of pitfalls of using e-mail, including its legal status in court. You'll also discover how to manage the tone of your e-mail so that it doesn't accidentally offend your reader.
Certificate in Effective Communication
Introduction to the Keys to Effective Communication
In our first lesson, you'll learn the qualities that make someone a great communicator. I'll teach you the five components of achievable goals and how to create win-win situations. You'll benefit from setting your own communication goals in clear steps that are easy to reach. You'll be able to apply the new skills you learn to your own life, and I'll be right here to guide you in the Discussion Area to help you build your confidence and learn to communicate more powerfully.
Building rapport is the first great key to effective communication. Great communicators know how to get and keep rapport with others. In today's lesson, you'll learn how to build rapport with almost anyone. The potent tools are easy to understand and use. And after this lesson, you'll become a better listener and know how to keep respect alive in your conversations. You'll also learn the art of reflective listening, and I'll give you lots of examples and stories of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
Today you'll learn how to pace and lead your conversations toward win-win outcomes. You'll learn how to contain a conversation, keeping it on track and moving toward your goals. You'll understand how and when to use different styles of communication, and you'll learn how to contain a conversation so things go smoothly. Interrupting gracefully and breaking rapport are skills you'll learn to use in uncomfortable situations. I'll give you lots of examples on how this works so you'll learn quickly.
Mastering Learning Style
In this lesson, you'll master the three learning and communication styles. You'll uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with. You'll learn how your brain works, and we'll go through an exercise to help you mobilize your brain power. This lesson is always a student favorite!
Regaining Lost Rapport
Today, you'll learn some great ways to regain lost rapport and keep conversations positive. When we lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You'll also learn how to acquire flexibility in your communication style, enabling you to stay in great rapport with all types of people.
In this lesson, you'll learn some useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. So today, you'll find out how to inspire coworkers and family members toward mutual outcomes. As you master your motivation skills, other things fall into place. Relationships heal and communication improves. You'll develop a strong sixth sense about the people you come in contact with. These practical hands on skills are something you can use for the rest of your life.
Today, we'll explore presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome. After finishing this lesson, you'll understand how to use first, second and third-person perspective to increase your awareness and understanding. I'll also show you ways to feel comfortable in many kinds of group situations.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. Imagine knowing how to step into the shoes of a true leader. In today's lesson, we'll explore leadership and teamwork. You'll learn how to build a great work or family team where each team member gives one another equal value and respect. You'll see how a great leader can elicit and set the goals for his or her team and develop the vision for the group. The leader uses the knowledge and capabilities of each person, and places team members so each person performs optimally. Effective leaders inspire, guide, and bring out the best in each and all.
Communication with Children
In today's lesson, you'll learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and our words go in deeply. You'll learn why the early years of a child's life are so important. This information is relevant at any age, but especially important with young children. Information about brain development and early literacy dovetails beautifully with the other wonderful things you'll learn in this course.
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In today's lesson, you'll find out how to use affirmations effectively. You'll understand how your subconscious mind works, and you'll learn more about non-verbal communication, which is 96% of communication. I'll also teach you how to apply the strategies to your personal situations.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, we'll focus on centering and tools to use when you're stressed or angry. You'll understand how to manage transition times so that change is graceful. You'll learn how to hold efficient, productive, and fun family meetings. Family meetings reduce the stress in your home and increase the communication among the members of your household. You'll also find out how to apply these techniques to any group.
Review of the Keys to Effective Communication
In each of our lessons, the material has been building up to this point, and today is the grand finale. In our final lesson today, we'll pull together and review everything you've learned. We'll go back and take a look at your communication goals to see how far you've come, and you'll set new goals to help you effectively apply your skills to your life after the course. You'll gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You'll use these strategies for the rest of your life!
Certificate in Fundamentals of Technical Writing
Technical Writing Overview
Technical writing is a relatively new profession, but people have been writing technical documents for centuries. In our first lesson, you'll learn the fascinating history of technical writing, plus how the instructor (and many others) became technical writers and how technical writing employs both the logical and creative sides of your brain.
Preparing to Write
Technical writing requires preparation. In this lesson, you'll learn the basics of project management for your documentation project (including average amounts of time you should dedicate to different writing activities), key questions to help you analyze your reading audience, and how to organize the information you gather.
In today's lesson, you'll learn powerful communication skills that will help you get the information you need. You'll find out how to develop your listening skills and use body language that keeps you alert and encourages the people you're interviewing to talk with you. You'll also learn how to ask questions that help you get the answers you need more efficiently, and how to apply principles of adult learning when you're analyzing the information you've gathered.
Do you ever get writer's block? Most writers do! Today you'll learn how to shut off your internal editor and give yourself permission to write your first draft more quickly and easily. You'll learn tips that will help you keep writing even when you realize you don't have all of the information you need, plus you'll have more confidence after you finish the grammar and punctuation review in this lesson, which includes tips about how to make your writing more interesting.
Tech Writing Conventions
Every profession has rules and conventions that separate the novices from the pros. In this lesson, you'll learn all about time-honored technical writing conventions, such as using parallel structure, an inverted pyramid style of writing, effective headings, and lists.
Should you save your graphics as bitmaps, gifs, or jpgs? In this lesson, we'll go over the difference between the most popular graphics file formats and guidelines for using each. You'll also learn about a new file format called PNG, and how to create screenshots on your PC, then manipulate your shots in Windows' Paint, saving you the expense of far more costly graphics programs.
Formatting your document can be critical to its success. In this lesson, you'll learn how to choose the typeface or typefaces you want to use and principles for using type effectively in your document. You'll learn about the things you need to keep in mind when laying out your pages. We'll take a look at some layouts that are commonly used in technical documents, then we'll discuss how to achieve those layouts using Microsoft Word.
Microsoft Word's Paragraph Styles
Microsoft Word has nearly a 93-percent market share for PC-based word processing—it's the de facto standard for most corporations and government agencies. So chances are high that you'll use it at some time in your technical writing career. In fact, most companies require that you be proficient with Word when considering you for technical writing positions. So in this lesson, you'll learn how Microsoft Word is different from other word-processing applications and how to use, modify, and create Word's paragraph styles.
When companies use Microsoft Word for their documentation, they expect you to know how to use and create Word templates. In this lesson, you'll learn quick ways to build templates, plus you'll learn some Word skills that will help you dazzle potential employers, such as recording macros, customizing your toolbar, and using cross-references, AutoText, and captions.
Did you know that indexes are the most widely read section in any technical document? In today's lesson, we'll review indexing conventions, and I'll provide a few tips on building a great index for your document. You'll also learn how to use Microsoft Word to make indexing a bit easier.
Editing and Proofreading
To polish your document and make it the best it can be, you need to proofread it and edit it. In today's lesson, you'll learn tips from professional proofreaders and editors, as well as ways you can use Microsoft Word to help you check your spelling and grammar.
Publishing Your Document
Publishing your document is an exciting time. All of your hard work is almost done—or is it? In our final lesson, you'll learn about different printing options and how to work with printers. You'll also learn about future trends in publishing and how your documents may be distributed in the future. Last, we'll talk about different ways you can use your technical writing skills in the job market, and a four-step plan for getting your first job, as well as some ideas about freelancing. Questions are always encouraged!
Certificate in Interpersonal Communication
In this lesson, we'll explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. I'll explain a way to think about and use language that will help you more effectively avoid misunderstandings.
Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you'll learn seven premises of communication that will help you through those times. Have you ever felt shy, apprehensive, or reluctant about communicating? This lesson will help you understand that reluctance and offer you two strategies for improving communication competence.
The Personal Side of Communication
In this lesson, you'll learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You'll also explore how we all seek gratification of specific human needs through the unique and complicated communication process.
Language and Logic
In this lesson, I'll show you how language affects reasoning abilities. You'll learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process. You'll also learn that language has limits, often making it difficult to separate fact from fiction.
Can you say something without uttering a word? In addition to voice, facial expression, and body movement, today we'll talk about other ways people send messages without making a sound. You'll also learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion.
Intercultural Communication Differences
In this lesson, we'll look at cultural identity and how it molds habits of communication no matter what the language of the culture is. You'll learn how cultures of the world are divided into two main categories. You'll examine how individuals and groups generalize and stereotype others and the psychological reasons for doing that.
In this lesson, we'll explore types of listening as well as the discipline listening requires. We'll go over the barriers to effective listening, and strategies you can use to improve your listening habits. We'll compare poor listening to empathic listening, and then evaluate the effects each has on personal and professional communication success.
Gender Communication Differences
In this lesson, you're invited to examine gender differences from the inside out. You'll learn how brain structure as well as physical structure helps determine how men and women communicate. You'll learn about the ways humans learn to act as either masculine or feminine and who teaches them. We'll explore how differences in masculine and feminine behavior manifest themselves in personal and business relationships.
In today's lesson, you'll learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. I'll show you how to identify relationship stages in order to evaluate relationships you have. You'll explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.
Today we'll examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You'll learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior. You'll also learn how you can influence the behavior of others in the communication situation.
In this lesson, you'll learn how people can change the direction of a conversation to advance a personal agenda. We'll go over strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. We'll also explore the nature of communication cohesiveness within small groups and where individuality fits in group membership.
Interpersonal Conflict Resolution
In our last lesson, you'll learn how to identify various types of interpersonal conflicts and then we'll discuss some myths about conflict. We'll explore ways in which men and women handle conflict differently, and how different cultural groups approach and resolve conflict. You'll learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
Please note: Although this course will work with the system requirements stated above, the software talked about and used in the course may vary. It is recommended that you check with the software suppliers website before making a purchase.