courseCertificate in Six Sigma: Total Quality Applications

Learn About the Six Sigma Business Case with our Total Quality Applications course

By the end of this course you will understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. You will be able to determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis.

This course can be used to prepare yourself for the Six Sigma® Black Belt Examination.

Wiki_tick  Unlimited access for 12 months

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Track your progress with our Learning Management System

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

i4What the course will teach you:

  • DMAIC and Basic Statistics
  • Six Sigma: The Business Case
  • Project Management Phases
  • Project Definition and Scheduling
  • The Definitions of DMAIC
  • Thinking Lean
  • Much more..

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Units Of Study

Certificate in Six Sigma: Total Quality Applications

There are 12 units of study

DMAIC and Basic Statistics

In our first lesson, we'll start off by investigating DMAIC, the most popular acronym within the Six Sigma body of knowledge. It stands for define, measure, analyze, improve, and control. Then, to set the stage for the remaining lessons, we'll explore basic statistics. Since many of the Six Sigma methods and tools that we'll be discussing require that you have a basic knowledge of statistics, I want to make sure that you're well-prepared. I'll show you how to apply the measures of location—median, mode, mean—and the measures of dispersion—range, mean absolute deviation (MAD), variance, and standard deviation (SD).

Six Sigma: The Business Case

In this lesson, we'll take a look at the business side of Six Sigma. We'll start off by discussing strategic planning—a concept that looks at internal strengths and weaknesses and external opportunities and threats. We'll move onto two methods of identifying customer requirements—the voice of the customer (VOC) and quality function deployment (QFD). Next, we'll explore benchmarking, a technique that helps you determine how your company matches up to the competition and industry standards. Finally, we'll look at a few financial methods to help you keep track of key objectives.

Define: The D of DMAIC

You can't improve something unless you first define it. To help us identify what we're dealing with, we'll begin this lesson by reviewing the first element of the DMAIC model: define. We'll move on and cover the basic Six Sigma metrics—defects per unit (DPU), defects per million opportunities (DPMO), yield, and rolled throughput yield (RTY). Next, we'll investigate a few team techniques to help define conditions and situations—brainstorming, brainwriting, nominal group technique (NGT), and affinity diagrams. We'll finish up by seeing how Pareto charts and critical to quality (CTQ) relate to process and problem definition.

Measure Part I: The M of DMAIC

In our next two lessons, we'll tackle the measuring aspect of DMAIC. Along with defining a process, problem, or opportunity, if you don't measure something, you can't improve it. You'll learn about different types of data and gain an understanding of sampling by seeing how it's used to analyze and observe populations. We'll conclude the lesson by examining three graphical methods to measure a population: histograms, stem and leaf diagrams, and box and whiskers plots.

Measure Part II: The M of DMAIC

As we continue our discussion on the measure component of DMAIC, we'll begin today by looking at probability distributions, failure methods and effects analysis (FMEA), and physical measurement. The probability distributions that we'll review (binomial, Poisson, and chi-square) are discrete. We'll study their formulas and see how their distributions compare to the normal curve. FMEA is one of the most popular and effective Six Sigma tools. I'll help you learn about FMEA's risk priority numbers (RPN) and also provide a form to help you use FMEA. We'll wrap-up the lesson by examining a few members of the physical measurement family—metrology, tensile strength, micrometers, and optical comparators.

Analyze Part I: The A of DMAIC

In this lesson I'll present several tools that relate to the third component of DMAIC: analyze. Our first order of business today will be learning how to make sound decisions and assess risk. After that, we'll look at tools to help you investigate the processes, problems, and opportunities you defined and measured in the earlier lessons. I'll share how to use regression analysis and cause and effect diagrams. We'll also spend time on force field analysis, storyboards, decision trees, why-why diagrams, and finish up with checksheets and scatter diagrams.

Analyze Part II: The A of DMAIC

Are you familiar with the old saying, "A picture is worth a thousand words?" Since we're going to be spending a large portion of the lesson discussing flowcharting, I believe this quotation is very relevant. Flowcharts are a fine tool to define processes and analyze what's taking place. We'll look at the ins and outs and the subtleties of creating and using flowcharts. After we discuss flowcharting, we'll jump back into the world of statistics and examine hypothesis testing and analysis of variance (ANOVA).

Project Management Phases

In this lesson and the next one, we'll discuss project management as an essential vehicle to help you achieve your Six Sigma plans. We'll begin by discussing the different phases of the project life cycle. Then we'll move on and examine deliverables. Since they represent what customers expect, you need to know how to create and manage them. We'll also define stakeholders and talk about what they expect. I'll give special emphasis to the words "customers" and "stakeholders" to represent those inside and outside your organization.

Project Definition and Scheduling

Now that you have a good understanding of the different phases of a project and know all about deliverables, you're ready to learn how to "scope" and schedule a project. Scoping refers to making sure that you set the original boundaries for your project. When you understand all the variables of your project and define the scope properly, your plan and the results that follow have a much better chance of meeting stakeholder expectations. In this lesson, we'll talk about what is arguably the most valuable item in your project management toolbox—a work breakdown structure (WBS). We'll discuss two different versions of WBS and then we'll look at ways to schedule your project.

Improve: The I of DMAIC

If you like playing games and solving puzzles, you'll enjoy today's lesson. I'll address the "I element" (improve) of DMAIC by introducing design of experiments (DOE). Although DOE has been around since the 1920s, it's taken a while for organizations to accept it. We'll begin with an overview and discuss what a design and an experiment are. You'll learn about the history of DOE and its nature. I'll identify the principles of sound experimental design and help you work on three DOE problems: one factor at a time (OFAT), full factorial, and fractional factorial DOE.

Control: The C of DMAIC

Today we'll finish our examination of DMAIC by featuring the final letter—C for control. I'll share three tools to help you control your operations: run charts, control charts, and process capability. We'll discuss how to create run charts, go through an overview of control charts, and create two different types of control charts. I'll wrap things up by showing you how to use process capability.

Thinking Lean

You've just about completed all course requirements except for learning how to think lean—our topic this lesson. Whenever I hear people talk about lean manufacturing or lean thinking, for some reason I think about going on a diet. When I give this notion some thought, it does make sense. Lean thinking means doing more with less. I guess this is how companies succeed: providing more satisfaction and more quality with less effort and less frustration. Our focus on lean thinking will consist of eliminating waste, reducing lead time, and minimizing the impact of constraints.

Training Features

With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.

eCourses4You’s courses include:


Expert Instructor-Led Training

eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.


Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.


Quizzes & Exam Simulators

eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.


Social Learning & Networking

eCourses4You has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and eCourses4You employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

Flash Cards & Educational Games

eCourses4You knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

Navigation & Controls

eCourses4You’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

System Requirements

Minimum specifications for the computer are:


Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)