courseIntroduction to IT Infrastructure Library (ITIL®)

Introduction to IT Infrastructure Library (ITIL® )

This ITIL® Introduction course covers the IT Infrastructure Library best practices. ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL® : Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Five years ago, no one outside the United Kingdom had heard about ITIL® . Now, it seems like you can't pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros still don't fully understand what ITIL® is all about. Here are the highlights.

ITIL® is proven and used worldwide, it defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL® for their business needs. As ITIL® is flexible and scalable, companies of all shapes and sizes can include features of ITIL® to deliver business benefits in stages.

This course will introduce you to ITIL® and give you an overview of what's involved, by completing this course you will be able to stand out from the crowd in the job market as companies will be able to see that you have knowledge of this very popular set of practices.

Wiki_tick  Unlimited access for 3 months

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Track your progress with our Learning Management System

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

i4What the course will teach you:

  • An Overview Of ITIL®
  • Knowledge Necessary To Advance To Further Courses And Exams
  • Key Definitions
  • Functions And Roles
  • Types Of Services
  • Concepts of Service Management
  • Need and Source for Best Practice

£250
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AgilePM® is a registered trademark of Dynamic Systems Development Method Ltd. All rights reserved.

Our ITIL® courses are offered in association with SPOCE Project Management Ltd

Units Of Study

Products Included:

This course covers topics such as overview of ITIL® | knowledge necessary to advance to further courses and exams | key definitions | functions and roles | types of services | concepts of service management | need and source for best practice

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)

Training Features

With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.

eCourses4You’s courses include:

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Expert Instructor-Led Training

eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

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Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.

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Quizzes & Exam Simulators

eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

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Social Learning & Networking

eCourses4You has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and eCourses4You employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.
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Flash Cards & Educational Games

eCourses4You knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
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Navigation & Controls

eCourses4You’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.