courseITIL (Information Technology Infrastructure Library) Training

Introduction to IT Infrastructure Library.

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Five years ago, no one outside the United Kingdom had heard about ITIL. Now, it seems like you can't pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros don't fully understand what ITIL is all about. Here are the highlights.

ITIL is proven and used worldwide

ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL for their business needs. As ITIL is flexible and scalable, companies of all shapes and sizes can include features of ITIL to deliver business benefits in stages. Using ITIL works in practice as its adoption provides individuals and companies the confidence for action. A key contributor to ITIL’s success is the associated education, training and qualification schemes. Delivering service successfully depends on personnel involved in service management having the appropriate education, training, skills and experience.

Improved customer satisfaction and relationships

ITIL is designed to allow everyone to focus their attention on the needs of the clients and user experience rather than focusing on the tech issues. Increasing customer satisfaction leads to a stronger and trustworthy relationship.

Better reliability and quality of service

By adapting to standards that are proven to work, service providers can easily deliver services consistently to the agreed service levels, efficiently and effectively. Support teams can restore service faster, reducing downtime and disruption. Service providers are also more capable of meeting their service levels, contractual, regulatory and legal compliance requirements.

Optimisation of service delivery across the supply chain

ITIL offers significant opportunities for simplification and standardisation across trading partners. ITIL provides processes and models to help service providers to work with their business, customers, users and suppliers to make sound business decisions on investment opportunities, cost optimisation, management of risks and priorities for improvement. Typical benefits from implementing ITIL best practices are:

  • Reduce support costs by 30%
  • Increase incidents fixed at first call by 20%
  • Increased value from service portfolio, with reduced cost and risk

Competitive advantage through value creation and agile change

This course will teach you how to adopt ITIL service practices, you will be able to focus on delivering value to the customer and quickly make changes for the business and IT. Defining and managing the customer and service portfolios enables successful business transformation and growth with an increased competitive advantage. Typical benefits include:

  • Reduction in cycle time for projects and changes by 30% to 50%
  • Increased success rate of change
  • Reduction in risk from unplanned and late changes

Wiki_tick  Unlimited access for 12 months

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Track your progress with our Learning Management System

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

i4What the course will teach you:

  • Service Management Practices
  • Service Lifestyle
  • Key Principles
  • Service Strategy Process
  • Service Transition Processes
  • Continual Service Improvements
  • SMT Service Automation and Analytics

£299
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Units Of Study

ITIL Training

Module 1 - Service Management

Module 2 - Service Lifecycle

Module 3 - Generic Concepts

Module 4 - Key Principles and Models

Module 5 - Selected Processes

Module 6 - Selected Functions

Module 7 - Selected Roles

Module 8 - Technology Architecture

Module 9 - ITIL Qualification Scheme

Training Features

With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.

eCourses4You’s courses include:

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Expert Instructor-Led Training

eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

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Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.

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Quizzes & Exam Simulators

eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

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Social Learning & Networking

eCourses4You has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and eCourses4You employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.
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Flash Cards & Educational Games

eCourses4You knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
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Navigation & Controls

eCourses4You’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)