Do you already have some reception experience and want to develop your professional skills even further? Then this course is for you.
In this course you will learn everything you need to know to become the ultimate receptionist.
The course contains 17 in depth modules covering all basis of the role.
Your CV will stand out from the crowd during job searches and your current employer will surely notice the difference in your skills.
This course has been fully accessed and approved by IVCAS (Independent Vocational Course Appraisal Service)*. For more Information click here.
What the course will teach you:
- The Role of the Receptionist
- The Different Types of Receptionist and the Subtle Differences Between Them
- The Essentials of Communication
- Practice Good Telephone Skills
- Sending Formal Messages/Sending Informal Messages
- Database Management and Booking/Reservation Procedures
- Security & Safety Issues / Health & Safety Considerations in the Workplace
- Much More
Units Of Study
Simply click the module title below to reveal the units of study.
The Role of the Receptionist
How to be prepared for literally anything - one day is never the same as the next
Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
A general overview of the duties of a receptionist
The Different Types of Receptionist and the Subtle Differences Between Them
Educational institute receptionists
The Essentials of Communication
The principles to confirm how your message comes across. How can you check the message received is the correct one?
How to use voice, tone, and language to build trust, credibility, and confidence
How can you identify the customer's needs?
Practice Good Telephone Skills
How the lack of body language can sometimes impact on telephone conversations
The appropriate language to use during a professional telephone call
Follow up actions after a telephone conversation
Sending Formal Messages/Sending Informal Messages
What is a formal message?
What is an informal message?
The vital nature of confidentiality when taking and sending messages
Database Management and Booking/Reservation Procedures
Confidentiality in terms of database use
How to maintain a database in the most effective way
The kinds of bookings/reservations you may need to do as part of your reception work
Following Routine Administrative Procedures and Developing Filing Systems
The differences between the duties of a receptionist and the duties of a secretary
The routine daily administrative tasks you should be undertaking as a receptionist
What is a filing system, and why is it important?
Security & Safety Issues / Health & Safety Considerations in the Workplace
Who has the responsibility to ensure health and safety in the workplace?
What types of accidents or incidents can occur?
How can we all stay safe during our working hours?
Data Protection, and how it affects both you and the workplace
The consequences of a breach of confidentiality
How to maintain confidentiality
Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements
What is minute-taking? How it is part of a receptionist's job, and how to do it
How minutes should be presented after the meeting, in terms of format and content
What arrangements may you need to make in terms of accommodation for meeting attendees?
Organisational Skills & Time Management
How can you prioritise?
Scenarios to help you understand how prioritising works in practice
Time management, how you can make it work for you
Effective Business Communication
What types of business communication in a written form you may need to use
Written communication formats
Formal and informal written communication
How Technology is Important in Reception Work
What types of technology you may need to use
What software packages you may need to use
Away from the computer, how most of your daily working life includes technology in some guise
The Importance of Team Work
How does team work relate to a receptionist role?
What attributes make a good team player?
What are the advantages of team work, and are there any disadvantages?
Reception Area Appearance
How to make a reception area look welcoming, yet professional
Small extras which make all the difference
Reception area maintenance
Career Progression / From Receptionist to…
The possible future career roads a current receptionist can take
The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
Administrative career roads in more depth
To Sum It All Up: Reception Work Explained
Summing up the key skills and attributes a top receptionist should have
The importance of first impressions - let's sum it all up again!
How to get into reception work
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
Please note: Although this course will work with the system requirements stated above, the software talked about and used in the course may vary. It is recommended that you check with the software suppliers website before making a purchase.