courseReceptionist & Front of House Management Level 2 Diploma

Do you already have some reception experience and want to develop your professional skills even further? Then this course is for you.

In this course you will learn everything you need to know to become the ultimate receptionist.

The course contains 17 in depth modules covering all basis of the role.

Your CV will stand out from the crowd during job searches and your current employer will surely notice the difference in your skills.

This course has been fully accessed and approved by IVCAS (Independent Vocational Course Appraisal Service)*. For more Information click here.

Wiki_tick  Unlimited access for 12 months

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Track your progress with our Learning Management System

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

laptop-notebook-working-internetWhat the course will teach you:

  • The Role of the Receptionist
  • The Different Types of Receptionist and the Subtle Differences Between Them
  • The Essentials of Communication
  • Practice Good Telephone Skills
  • Sending Formal Messages/Sending Informal Messages
  • Database Management and Booking/Reservation Procedures
  • Security & Safety Issues / Health & Safety Considerations in the Workplace
  • Much More

£199
Buy Now

Units Of Study

Description

Simply click the module title below to reveal the units of study.

The Role of the Receptionist

The Different Types of Receptionist and the Subtle Differences Between Them

The Essentials of Communication

Practice Good Telephone Skills

Sending Formal Messages/Sending Informal Messages

Database Management and Booking/Reservation Procedures

Following Routine Administrative Procedures and Developing Filing Systems

Security & Safety Issues / Health & Safety Considerations in the Workplace

Confidentiality

Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements

Organisational Skills & Time Management

Effective Business Communication

How Technology is Important in Reception Work

The Importance of Team Work

Reception Area Appearance

Career Progression / From Receptionist to…

To Sum It All Up: Reception Work Explained

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)

Please note: Although this course will work with the system requirements stated above, the software talked about and used in the course may vary. It is recommended that you check with the software suppliers website before making a purchase.