Business Process Management Training, 5 Course Bundle

£515.00 £21.95

Get Encouraging Sustainability and Social Responsibility in Business, Beyond Workplace Politics, Basic Business Management, Business Process Management and Business Succession Planning in this Bundle

1. Encouraging Sustainability and Social Responsibility in Business: Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

2. Beyond Workplace Politics: Using Social and Emotional Competencies: How to Cope with Workplace Politics

This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.

3. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

4. Business Process Management: Learn How to Manage Business Processes

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

5. Business Succession Planning: Develop A Succession Plan

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£515.00 £21.95Add to cart


Certificate in Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

Learning Objectives
Pre-Assignment: Definitions
Pre-Assignment: Why Get Involved?
Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

A Business Case for Corporate Social Responsibility
Roles and Responsibilities
Business Challenges
Frame Your Business Case
Case Study
Do You Have To Do It All At Once?
Pre-Assignment Review
About the ISO 26000 Standards
The International Organization for Standardization (ISO)
Making Connections

Session 3: Creating a Corporate Social Responsibility Program

Setting Up the Project Vision
Creating the Project Plan
Engaging Stakeholders and Employees
Objective Statements
Implementation Tips
Making Connections
Measuring, Reporting, and Revising
Making Connections

Session 4: Corporate Social Responsibility Principles

Due Diligence
Case Studies
Making Connections
Protecting Human Rights
Human Rights Challenges
Organizational Governance and Ethics
ISO 26000 Principles
Making Connections
Operating Practices
Political Considerations
Human Rights and Labor Practices
Making Connections

Session 5: Environmental Awareness and Sustainability

Creating Community
Making Connections
Consumer Issues
Community Involvement
Making Connections
Review the List
Project Plan

Session 6: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Certificate in Beyond Workplace Politics: Using Social and Emotional Competencies Online Course

Session 1: Course Overview

Learning Objectives
Pre-Assignment, Part One
Pre-Assignment, Part Two

Session 2: What Is Workplace Politics?

Workplace Politics
Formal Versus Informal Hierarchy
What To Do About Rumors

Session 3: Lessons From Social And Emotional Intelligence

History Of Social And Emotional Intelligence
Defining Social And Emotional Intelligence

Session 4: Self-Awareness

Understanding Self-Awareness
Session 5: Self-Management

Understanding Self-Management
Improving Self-Management Through Reflection
Reflective Diary

Session 6: Social Awareness

Empathy, Organizational And Service Awareness
Organizational Awareness
Service Awareness

Session 7: Good Relationship Skills

Identifying Relationship Skills
N’Derial III, Part One
N’Derial III, Part Two
Individual Action Steps

Session 8: Responsible Decision Making

Decision Making
Decision-Making Traps
Decision Wheel
Decision Wheel Method

Session 9: Creating Your Workplace Philosophy

Philosophy Statement
A Personal Action Plan
Starting Point
Where I Want To Go
How I Will Get There

Certificate in Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

Learning Objectives

Session 2: Who Are You And What Are You About?

What Is Our Business?
Making Connections
Pre-Assignment Review
The Owner’s Role
Ingredients For Success
The Business Owner
The Entrepreneur
The Freelancer
Words Of Wisdom
Keeping Things Moving

Session 3: Designing Your Organizational Structure

Bringing The Idea To Life
Getting Started
Growth Phase One
Growth Phase Two
Putting The Pieces Together
Looking At The Options
Geographic Structure
Divisional Structure
Matrix Structure
Making Connections
Differences For Corporations
Choosing Board Members
Board Issues
The Role Of Shareholders
The Big Picture
Words Of Wisdom
Current Thinking
Making Connections

Session 4: Introduction To Operations Management

Defining Operations Management
What Does It All Mean?
Envisioning The Process
Introduction To Types Of Operations
Types Of Operations
Practical Application

Session 5: Understanding Financial Terms

Recording Financial Transactions
General Accepted Accounting Principles (GAAP)
The Income Statement
Income Statement Equation
Sample Income Statement
The Balance Sheet
Balance Sheet Equation
More About Balance Sheets
Current Vs. Fixed Assets
Cash Flow Statement
Statement Of Retained Earnings

Session 6: Getting The Right People In Place

Six Essential Steps Of Hiring
More About Orientation
More About Onboarding
Making Connections

Session 7: Getting Your Product Together

Inventory Management
Types Of Inventory
More About Inventory
Understanding The Value Chain
Making Connections
Outsourcing Options
Quality Control
Quality Control Philosophy

Session 8: Building A Corporate Brand

Your Brand
Example: Acme Widgets Inc.
Brand Names And Slogans
Do’s And Don’ts
Developing A Slogan
How People Will See Your Images
Choosing A Color
Color Spectrum Two
Sans Serif Fonts
Specialty Fonts
Font Considerations
Simple Pictorial Mark
Working It Out

Session 9: Marketing Your Product

About The Marketing Process
Cycle Overview
Stage One: Consumer And Market Analysis
What Do They Need?
Who Is Buying Our Product? Who Is Using Our Product?
What Is The Buying Process?
How Can I Leverage Segmentation?
Segmentation Case Study
Stage Two: Analyzing The Competition And Yourself
SWOT Analysis
Next Steps
Stage Three: Analyzing Distribution Channels
Making Connections
Stage Four: Creating A Marketing Plan
Making Connections
The Final Stages: Implement, Evaluate, Review, Revise
Leveraging Social Media

Session 10: Selling Your Product

Building Your Sales Force
The Sales Cycle

Session 11: Planning For The Future

Introduction To Strategic Planning
Identifying Your Stakeholders
Taking The Right Approach
Making Connections
The Strategic Plan Pyramid

Session 12: Goal Setting And Goal Getting

Setting Achievable Goals: Identifying Outcomes
The Four Perspectives
Customizing The Perspectives
Timeline For Your Plan
Goals With SPIRIT
Getting Into It

Session 13: Succession Planning 101

What Is Succession Planning?
Replacing Vs. Succeeding
Defining Succession Planning

Session 14: Managing Your Money

What Is A Budget?
Test All Assumptions
How Was Last Year?
How’s The Marketplace Doing?
What’s It Costing?
Managing Your Budget
Know Your Accruals
Getting It Right

Session 15: Ethics 101

Are You Ready?
Sample Codes Of Ethics
Rotary Four-Way Test
Minnesota Principles
Asimov’s Three Laws Of Robotics
Your Code Of Ethics

Session 16: Building A Strong Customer Care Team

The Pillars Of Success
The Critical Elements Of Customer Service
Making Connections
The Remaining Elements
Critical Element Three: Given Life By The Employeess
Critical Element Four: Be A Problem Solver
A Problem Solving Process
Critical Element Five: Measure It
Critical Element Six: Reinforce It
Developing And Maintaining Relationships

Session 17: Training Employees For Success

Why Continuous Learning?
Factors For Learning Success
Getting Motivated For Training
Steps In The Learning Process
Making Connections

Session 18: Leadership Essentials

Leading And Managing
Leadership Styles
Making Connections
Applying The Styles
The Cycle Of Styles
Managing Performance
Making Connections

Session 19: A Personal Action Plan

Starting Point
Where I Want To Go
How I Will Get There

Certificate in Business Process Management Online Course

Session 1: Course Overview

Learning Objectives

Session 2: The Fundamentals Of Business Process Management

What Is Business Analysis?
How Do I Conduct A Business Analysis?
What Is Enterprise Content Management?
Defining Content
Defining Enterprise Content Management
Enterprise Content Management Model
The Role Of ECM In Business Process Management
What Is Business Process Re-Engineering?
Case Study
About Business Process Re-Engineering
Role Of BPR In Business Process Management
Business Process Re-Engineering Model
Breaking Down The Model

Session 3: Defining Business Process ManagementTitle

What Is Business Process Management?
What Are Processes?
Layers Of Business Process Management
The Management Level
The Process Level
The Implementation Level
Brief History Of Business Process Management
What Are The Benefits Of Business Process Management?
BPM Benefits

Session 4: Reflecting On Processes

Pre-Assignment Review

Session 5: The Business Process Life Cycle

The Business Process Life Cycle
Breaking Down The Model

Session 6: The Vision Phase

Creating A Vision And Seeing The Big Picture
What Is A Vision?
Creating A Vision
Focusing On The Future
Preparing For Change
Sharing Your Vision
Benefits Of A Shared Vision
Dreaming Big

Session 7: The Design Phase

Gathering Information
Amount Of Human Interaction With Technology
Level Of Automation
Case Study
Role Of Content
Volume Of Work
Complexity Of Process
Defining Your Problem
Rephrase The Problem
Rephrasing In Action
Expose And Challenge Assumptions
Use Facts
Grow Your Thinking
Shrink Your Environment Temporarily
Mini Case Study
Practice Multiple Perspectives
Turn It Upside Down
Frame The Problem Purposely And Positively
Identify Your Future State
Analyze Current State
Steps To Bridge Gaps
About Process Mapping
What Is Process Mapping?
Steps For Creating A Process Map
Tips And Important Points
Benefits Of Process Mapping
Symbols And Their Meanings
Creating A Process Map With A Flow Chart
Digital Process Map
Making Connections
Creating A Process Map With A Swimlane Diagram
Sample Swimlane Process Map
Map It Out
Defining Improvements
Why Is It Important To Define Improvements?
Case Study
Establishing Functions And Identifying Function Leaders
Identifying Function Leaders
Considerations When Choosing A Leader

Session 8: The Modeling Phase

Performing What-If Analysis
Steps To Performing A What-If Analysis
Sample Guidelines
Second Step In Performing A What-If Analysis
Third Step In Performing A What-If Analysis
Case Study
Test Driving
Testing The Design
What Does It Mean To Test The Design?
Steps For Design Testing
Breaking Down The Model
Benefits Of Iterative Design

Session 9: The Execution Phase

Implementing Processes
Exploring Automation
Automating Processes
Benefits Of Automation
Potential Pitfalls Of Automation
Steps To Automate A Process
Understanding Business Rules
Making Connections
Benefits Of Business Rules
Things To Watch Out For
The Role Of Business Rules In Workflow Engines
Case Study
The Importance Of Business Rules
Choosing Software
Making Connections
The Role Of Workflow Engines
The Workflow Model
What Is A Workflow Engine?
Making Connections
Workflows And Business Rules
Case Studies
Steps To Implement A Workflow Engine
Breaking Down The Model

Session 10: The Monitoring Phase

Implementing Measures
Implementing Measures
Building Your Approach
Employee Feedback
What Is Business Activity Monitoring (BAM)?
Making Connections
Benefits Of Business Activity Monitoring
Purpose Of Business Activity Monitoring
The Role Of KPI’s
The Balanced Scorecard
Where Does BPM Fit?
Balanced Scorecard Example
Benefits Of The Balanced Scorecard
Creating A Balanced Scorecard
Scorecard Template
Identifying Gaps With Process Mining
Benefits Of Process Mining

Session 11: The Optimizing Phase

What It’s All About
Case Study
Case Study
Business Process Improvement
Six Steps Of Business Process Improvement
Breaking Down Steps One To Five
Benefits Of A Pilot
The Final Step
Introduction To Lean
The Toyoda Precepts
The Toyota Production System House
The Roof
The Pillars
The Core
The Foundation
The Seven Wastes
Making Connections
Cut Out The Waste
Introduction To Six Sigma
The Six Sigma Approach
Breaking Down The Model
A Look At The Numbers
Sample Analysis
A Look At The Numbers
A Look At The Numbers
Tie It All Together
A Personal Action Plan
Starting Point
Where I Want To Go
How I Will Get There

Certificate in Business Succession Planning Online Course

Session 1: Course Overview

Learning Objectives

Session 2: A Need For Succession Planning

Defining Succession Planning
The Definitions

Session 3: Defining A Succession Plan

Strong Leaders And A Strong Organization
What’s Important?
Making Connections
Components Of The Plan
Breaking Down The Model
Setting The Scope
Case Study One
Case Study Two

Session 4: Pre-Assignment Review


Session 5: Identifying Resources And Analyzing Risks
Understanding The Marketplace
What About Loyalty?
Finding The Talent
Coping With Change
Developing External Successors
Risk Assessment
Sample Risk Analysis

Session 6: Defining Roles, Responsibilities, And Functions

Key Factors
The Role Of Individualized Engagement Plans
Who Gets A Plan?
Succession Plan Profile
Working The Plan
Assignment #1: Complete A Risk Assessment
Assignment #2: Complete A First Draft Of An IEP
Assignment #3: Create A Biography Of Up To 250 Words

Session 7: Gathering Information

Moving Through The Layers
Revisiting The Organizational Chart
Making Connections

Session 8: Forecasting Needs

Key Ingredients Of A Successful Plan
Coaching And Mentoring
Making Connections
Develop Reliable Data Gathering

Session 9: Putting The Plan Together

Using Appreciative Inquiry (AI)
A Permanent Vacation
Tough Choices
How To Choose The Leader
Sample Assessment
Making Connections

Session 10: Putting The Plan Into Action

Phased Implementation
Changes To Consider
Making Connections
Succession Plan Organizational Chart
Making Connections

Session 11: Evaluating And Reviewing The Plan

Evaluation Challenges
Evaluation Process
Breaking Down The Steps
Sample Evaluation
Succession Program Evaluation Checklist
Action Steps That Result From This Assessment
Checking Out The Checklist

Session 12: Your Action Plan

Plan And Then Do
Next Steps
Making Connections

Session 13: Personal Action Plan

Starting Point
Where I Want To Go
How I Will Get There

System Requirements

Minimum specifications for the computer are:


Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)