Learn How To Resolve Conflicts of Any Size In The Workplace Or At Home With Our Certificate in Conflict Resolution
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Only 6 to 8 hours of study is required per course.
Recognition & Accreditation
These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by e-Courses4You are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. e-Courses4You is committed to high completion rates and therefore 100% student satisfaction.
What the course will teach you:
- Understand what conflict and effective conflict resolution mean.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Much more..
Units Of Study
Certificate in Conflict Resolution
Only 6 to 8 hours of study is required per course.
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
Conflict, What Is It?
What is Effective Conflict Resolution?
Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
Section Four: Creating a Communicative Atmosphere
Setting Ground Rules
Choosing the Time and Place
Section Five: Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
Section Six: Focusing on Individual and Shared Needs
Identify Common Ground
Build Positive Energy and Goodwill
Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
Identifying the Benefits of Resolution
Section Eight: Create Options
Generate, Don’t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
Section Nine: Solution Building
Creating a Shortlist
Choosing a Solution
Building a Plan
Module Ten: The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
Module Eleven: Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
Module Twelve: Wrapping Up
With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.
eCourses4You’s courses include:
Expert Instructor-Led Training
eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Visual Demonstrations & Multimedia Presentations
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.
Quizzes & Exam Simulators
eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
Social Learning & Networking
Flash Cards & Educational Games
Navigation & Controls
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)