There are many ways to resolve conflicts – surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Only 6 to 8 hours of study is required per course.
What’s Included?
Unlimited lifetime access
Access anywhere, any time
Fast effective training, written and designed by industry experts
Track your progress with our Learning Management System
Unlimited support
Save money, time and travel costs
Learn at your own pace and leisure
Easier to retain knowledge and revise topics than traditional methods
Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready
£179.00Add to cart
Modules
Only 6 to 8 hours of study is required per course.
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
Conflict, What Is It?
What is Effective Conflict Resolution?
Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
Collaborating
Competing
Compromising
Accommodating
Avoiding
Section Four: Creating a Communicative Atmosphere
Defuse Emotions
Setting Ground Rules
Choosing the Time and Place
Section Five: Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
Section Six: Focusing on Individual and Shared Needs
Identify Common Ground
Build Positive Energy and Goodwill
Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
Identifying the Benefits of Resolution
Section Eight: Create Options
Generate, Don’t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
Section Nine: Solution Building
Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan
Module Ten: The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
Module Eleven: Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
Module Twelve: Wrapping Up
System Requirements
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
All systems:
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
