Certificate in Conflict Resolution

£149.00

There are many ways to resolve conflicts – surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

There are many ways to resolve conflicts – surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Only 6 to 8 hours of study is required per course.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£149.00Add to cart

Modules

Only 6 to 8 hours of study is required per course.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

Conflict, What Is It?
What is Effective Conflict Resolution?
Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

Collaborating
Competing
Compromising
Accommodating
Avoiding

Section Four: Creating a Communicative Atmosphere

Defuse Emotions
Setting Ground Rules
Choosing the Time and Place

Section Five: Mutual Understanding

What Do I Want?
What Do They Want?
What Do We Want?

Section Six: Focusing on Individual and Shared Needs

Identify Common Ground
Build Positive Energy and Goodwill
Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

Examining Root Causes
Creating a Cause and Effect Diagram
Identifying the Benefits of Resolution

Section Eight: Create Options

Generate, Don’t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options

Section Nine: Solution Building

Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan

Module Ten: The Short Version of the Process

Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps

Module Eleven: Additional Tools

Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions

Module Twelve: Wrapping Up

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)