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Certificate In Delivering Constructive Criticism

£179.00 £10.95

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Only 6 to 8 hours of study is required per course.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£179.00 £10.95Add to cart

Modules

Only 6 to 8 hours of study is required per course.

Module One – Getting Started

Module Two – When Should Feedback Occur?

Repeated events or behavior
Breaches in Company policy
When informal feedback has not worked
Immediately after the occurrence

Module Three – Preparing and Planning

Gather facts on the issue
Practice your tone
Create an action plan
Keep written records

Module Four – Choosing a Time and Place

Check the ego at the door
Criticize in private, praise in public
It has to be face to face
Create a safe atmosphere

Module Five – During the session (Part 1)

The feedback sandwich
Monitor body language
Check for understanding
Practice active listening

Module Six – During the Session (Part 2)

Set goals
Be collaborative
Ask for a self-assessment
Always keep emotions in check

Module Seven – Setting Goals

SMART goals
The Three P’s
Ask for their input
Be as specific as possible

Module Eight – Diffusing Anger or Negative Emotions

Choose the correct words
Stay on topic
Empathize
Try to avoid “You messages”

Module Nine – What Not to Do

Attacking or blaming
Not giving them a chance to speak
Talking down
Becoming emotional

Module Ten – After the Session (Part 1)

Set up a follow-up meeting
Make yourself available
Be very specific with the instuctions
Provide support and resources

Module Eleven – After the Session (Part 2)

Focus on the future
Measuring results
Was the action plan followed?
If improvement is not seen, then what?

Module Twelve – Wrapping Up

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)