How to Manage Criticism to Benefit Your Organization
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Only 6 to 8 hours of study is required per course.
Recognition & Accreditation
These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by e-Courses4You are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. e-Courses4You is committed to high completion rates and therefore 100% student satisfaction.
What the course will teach you:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Much more...
Units Of Study
Certificate In Delivering Constructive Criticism
Only 6 to 8 hours of study is required per course.
Module One - Getting Started
Module Two - When Should Feedback Occur?
Repeated events or behavior
Breaches in Company policy
When informal feedback has not worked
Immediately after the occurrence
Module Three - Preparing and Planning
Gather facts on the issue
Practice your tone
Create an action plan
Keep written records
Module Four - Choosing a Time and Place
Check the ego at the door
Criticize in private, praise in public
It has to be face to face
Create a safe atmosphere
Module Five - During the session (Part 1)
The feedback sandwich
Monitor body language
Check for understanding
Practice active listening
Module Six - During the Session (Part 2)
Ask for a self-assessment
Always keep emotions in check
Module Seven - Setting Goals
The Three P's
Ask for their input
Be as specific as possible
Module Eight - Diffusing Anger or Negative Emotions
Choose the correct words
Stay on topic
Try to avoid "You messages"
Module Nine - What Not to Do
Attacking or blaming
Not giving them a chance to speak
Module Ten - After the Session (Part 1)
Set up a follow-up meeting
Make yourself available
Be very specific with the instuctions
Provide support and resources
Module Eleven - After the Session (Part 2)
Focus on the future
Was the action plan followed?
If improvement is not seen, then what?
Module Twelve - Wrapping Up
With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.
eCourses4You’s courses include:
Expert Instructor-Led Training
eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Visual Demonstrations & Multimedia Presentations
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.
Quizzes & Exam Simulators
eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
Social Learning & Networking
Flash Cards & Educational Games
Navigation & Controls
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)