Certificate in Emotional Intelligence

£179.00

Everyone is a slave to their own emotions, until they’re not. Emotional intelligence describes the ability to understand one’s own feelings and provides great insight on how emotion influences motivation and behavior. By learning how your emotions work, you will be able to control and manage them, therefore making a huge and positive impact on your life and success.

Only 6 to 8 hours of study is required.

SKU: EC4Y0062 Categories: ,

Everyone is a slave to their own emotions, until they’re not. Emotional intelligence describes the ability to understand one’s own feelings and provides great insight on how emotion influences motivation and behavior. By learning how your emotions work, you will be able to control and manage them, therefore making a huge and positive impact on your life and success.

Only 6 to 8 hours of study is required.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£179.00Add to cart

Modules

Module One – Getting Started

Module Two – What is Emotional Intelligence?

Self-management
Self-awareness
Self-regulation
Self-motivation
Empathy

Module Three – Skills in Emotional Intelligence

How to accurately perceive emotions
Use emotions to facilitate thinking
Manage emotions

Module Four – Verbal Communication Skills

Focused listening
Asking questions
Communicating with flexibility and authenticity

Module Five – Non-Verbal Communication Skills

Body Language
It’s not what you say, it’s how you say it

Module Six – Social Management and Responsibility

Benefits of emotional intelligence
Articulate your emotions using language

Module Seven – Tools to Regulate your Emotions

Seeing the other side
Self-management and self-awareness
Giving in without giving up

Module Eight – Gaining Control

Using coping thoughts
Using relaxation techniques
Bringing it all together

Module Nine – Business Practices (Part 1)

Understand emotions and how to manage them in the workplace
Role of emotional intelligence at work
Disagreeing constructively

Module Ten – Business Practices (Part 2)

Optimism
Pessimism
The balance between optimism and pessimism

Module Eleven – Making an Impact

Creating a powerful first impression
Assessing a situation
Being zealous without being offensive

Module Twelve – Wrapping Up

Words of the Wise

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)

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