Certificate in Emotional Intelligence

Modules

Module One – Getting Started

Module Two – What is Emotional Intelligence?

Self-management
Self-awareness
Self-regulation
Self-motivation
Empathy

Module Three – Skills in Emotional Intelligence

How to accurately perceive emotions
Use emotions to facilitate thinking
Manage emotions

Module Four – Verbal Communication Skills

Focused listening
Asking questions
Communicating with flexibility and authenticity

Module Five – Non-Verbal Communication Skills

Body Language
It’s not what you say, it’s how you say it

Module Six – Social Management and Responsibility

Benefits of emotional intelligence
Articulate your emotions using language

Module Seven – Tools to Regulate your Emotions

Seeing the other side
Self-management and self-awareness
Giving in without giving up

Module Eight – Gaining Control

Using coping thoughts
Using relaxation techniques
Bringing it all together

Module Nine – Business Practices (Part 1)

Understand emotions and how to manage them in the workplace
Role of emotional intelligence at work
Disagreeing constructively

Module Ten – Business Practices (Part 2)

Optimism
Pessimism
The balance between optimism and pessimism

Module Eleven – Making an Impact

Creating a powerful first impression
Assessing a situation
Being zealous without being offensive

Module Twelve – Wrapping Up

Words of the Wise