Certificate In Executive and Personal Assistants

£149.00

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants course will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants course will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.

Only 6 to 8 hours of study is required per course.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£149.00Add to cart

Modules

Only 6 to 8 hours of study is required per course.

Module One – Getting Started

Module Two – Working with your Manager

Adapting to their style
Anticipate their needs
Getting your responsibilities defined
When to take the initiative

Module Three – Administrative Soft Skills

Social Intelligence
Basic business acumen
Office management
Active listening

Module Four – Effective Time Management

Calendar management
Prepare for changes and surprises
Keeping others on track
Urgent / important matrix

Module Five – Meeting Management

Creating an agenda
Keepng minutes
Keeping the meeting on time
Variations for large and small meetings

Module Six – Tools of the Trade (Part 1)

Email protocol
Office machinery
Computer and software skills
Communication Skills

Module Seven – Tools of the Trade (Part 2)

Phone and voicemail etiquette
Word processing
Business writing
Internet research

Module Eight – Being an Effective Gatekeeper

Filtering data and information
Learn to say no
Dealing with difficult people
Recognise the tricks

Module Nine – Organizational Skills

Prioritising your workload
Goal setting
Plan for tomorrow, today
Staying on track

Module Ten – Confidentiality Guidelines

Your confidentiality duty
Be diplomatic and discreet
Keeping data secure
What to do in sticky situations

Module Eleven – Special Tasks

Project management
Trade shows
Interacting with clients
Social media management

Module Twelve – Wrapping Up

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)