Only 6 to 8 hours of study is required per course.
Module One – Getting Started
Module Two – Understanding Knowledge Management
What is knowledge?
What is knowledge management?
A brief history
Applications in the workplace
Module Three – Dos and Dont’s
Data, information and knowledge
The tactic mode
The explicit mode
Identifying conversation categories
Module Four -The Knowledge Management Life Cycle
Module Five – The New Knowledge Management Paradigm
Paradigms of the past
The new paradigm
Implications and applications
The knowledge management endgame
Module Six – Knowledge Management Models
The nNnaka and Takeuchi Model (SECI)
Module Seven – Building a Knowledge Management Rationale
Why rationale is necessary
Building a business case
Finding success stories
The Commoditization / Customization Model
Module Eight – Customising Knowledge Management Definitions
Components of a knowledge management definition
Customising the components
Module Nine – Implementing Knowledge Management in your Organisation
Identifying opportunities for revenue streams
Key knowledge management techniques
A map for success
The no-budget scenario
Module Ten – Tips for Success
About the chief knowledge officer
Knowledge management skill checklist
The knowledge management imperative
The hype curve
Barriers and helpers to success
Module Eleven – Advance Topics
The knowledge management maturity model
Process model types
Module Twelve – Wrapping Up
Words from the Wise:
JOHN PLAMENATZ – The store of wisdom does not consist of hard coins, which keep their shape as they pass from hand to hand; it consists of ideas and doctrines whose meanings change with the minds that entertain them.
LEIF EDVINSSON – Of central importance is the changing nature of competitive advantage – not based on marker position, size and power as in times past, but on the incorporation of knowledge into all of an organisation’s activities.
BARUCH LEV – Innovations are created primarily by investment in intangibles. When such investments are commercially successful, and are protected by patents or first-mover advantages, they are transformed into tangible assets creating corporate value and growth.