courseCertificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

Only 6 to 8 hours of study is required per course.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by e-Courses4You are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. e-Courses4You is committed to high completion rates and therefore 100% student satisfaction.


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What's Included

Wiki_tick  Unlimited lifetime access

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

What The Course Will Teach You:

  • Learn ways to prioritize, plan, and manage your time
  • Identify your primary leadership style
  • Develop some flexibility to use other leadership styles
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
  • Much more...

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Units Of Study

Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Only 6 to 8 hours of study is required per course.

Session 1: Course Overview

Learning Objectives

Session 2: Pre-Assignment Review

Making Connections

Session 3: Whats Your Type? How About Mine?

Seeking Information
Identifying Your Characteristics and Preferences
What Does it Mean To Have a Number?
Mostly As – Inquiring Rationals, Part One
Mostly As – Inquiring Rationals, Part Two
Mostly Bs – Authentic Idealists, Part One
Mostly Bs – Authentic Idealists, Part Two
Mostly Cs – Organized Guardians, Part One
Mostly Cs – Organized Guardians, Part Two
Mostly Ds – Resourceful Artisans, Part One
Mostly Ds – Resourceful Artisans, Part Two
Whats Important?
Understanding Introverts and Extroverts
Using the Continuum
Case Study

Session 4: Understanding Leadership

About Leadership
The Situational Leadership II® Model
Understanding Your Comfort Zone
Choosing Our Style
The Cyclical Process
Managing Performance
Making Connections
Servant Leadership
Making Connections
Onboarding and Orientation
First Day Disasters
Considering the Consequences

Session 5: Manage Your Time and Your Energy

Larks and Owls
Organizing Your Workspace, Part One
Organizing Your Workspace, Part Two
Organizing Your Workspace, Part Three
Our Top Time Management Tip

Session 6: The Commitment Curve

The Big Picture
The Phases of the Curve
Stages of the Curve
Stage One: Uninformed Optimism
Stage Two: Informed Pessimism
Stage Three: Hopeful Realism
Stage Four: Informed Optimism
What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

The Coaching Model
Step One: Frame a Conversation, Part One
Step One: Frame a Conversation, Part Two
Step Two: Create Opportunities
Step Three: Create an Action Plan
Step Four: Give Feedback, Part One
Step Four: Give Feedback, Part Two
The Dialogue Model
Defining I Messages
Building the Message
Description Techniques
The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

Secrets to Success
Creating the Right Environment
Making Connections
Practices to Practice
Making Connections

Session 10: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Training Features

With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.

eCourses4You’s courses include:


Expert Instructor-Led Training

eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.


Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.


Quizzes & Exam Simulators

eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.


Social Learning & Networking

eCourses4You has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and eCourses4You employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

Flash Cards & Educational Games

eCourses4You knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

Navigation & Controls

eCourses4You’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

System Requirements

Minimum specifications for the computer are:


Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)