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Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict

£179.00 £10.95

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

Only 6 to 8 hours of study is required per course.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£179.00 £10.95Add to cart

Modules

Session 1: Course Overview

Learning Objectives
Pre-Assignment

Session 2: Pre-Assignment Review

Making Connections

Session 3: Whats Your Type? How About Mine?

Seeking Information
Identifying Your Characteristics and Preferences
Questionnaire
What Does it Mean To Have a Number?
Mostly As – Inquiring Rationals, Part One
Mostly As – Inquiring Rationals, Part Two
Mostly Bs – Authentic Idealists, Part One
Mostly Bs – Authentic Idealists, Part Two
Mostly Cs – Organized Guardians, Part One
Mostly Cs – Organized Guardians, Part Two
Mostly Ds – Resourceful Artisans, Part One
Mostly Ds – Resourceful Artisans, Part Two
Whats Important?
Debrief
Understanding Introverts and Extroverts
Questionnaire
Using the Continuum
Case Study

Session 4: Understanding Leadership

About Leadership
The Situational Leadership II® Model
Understanding Your Comfort Zone
Choosing Our Style
The Cyclical Process
Managing Performance
Making Connections
Servant Leadership
Making Connections
Onboarding and Orientation
First Day Disasters
Considering the Consequences

Session 5: Manage Your Time and Your Energy

Introduction
Larks and Owls
SPIRIT Goals
Organizing Your Workspace, Part One
Organizing Your Workspace, Part Two
Organizing Your Workspace, Part Three
Our Top Time Management Tip

Session 6: The Commitment Curve

The Big Picture
The Phases of the Curve
Stages of the Curve
Stage One: Uninformed Optimism
Stage Two: Informed Pessimism
Stage Three: Hopeful Realism
Stage Four: Informed Optimism
Summary
What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

The Coaching Model
Step One: Frame a Conversation, Part One
Step One: Frame a Conversation, Part Two
Step Two: Create Opportunities
Step Three: Create an Action Plan
Step Four: Give Feedback, Part One
Step Four: Give Feedback, Part Two
The Dialogue Model
Defining I Messages
Building the Message
Description Techniques
The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

Reflection
Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

Secrets to Success
Creating the Right Environment
Making Connections
Practices to Practice
Making Connections

Session 10: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)