Certificate In Supervising Others

£149.00

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Only 6 to 8 hours of study is required per course.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£149.00Add to cart

Modules

Only 6 to 8 hours of study is required per course.

Module One – Getting Started

Objectives

Module Two – Setting Expectations

Criteria for Success
Spotting Opportunities for Improvement
Setting Expectations Verbally
Documenting Expectations

Module Three – Setting Goals

Understanding Cascading Goals
Creating SMART Goals
Helping Others Set Goals

Module Four – Assigning/Delegating Work

General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach

Module Five – Three Degrees of Delegation

First Degree: Complete
Second Degree: Partial
Third Degree: Complete

Module Six – Implementing Delegation

When to Delegate
Who Should I Delegate to?
Providing Instructions
Monitoring the Results
Delegation Dilemmas

Module Seven – High Impact Feedback

Characteristics of Good Feedback
Tools for Delivering Feedback
Informal Feedback
Formal Feedback

Module Eight – Managing Your Time

The 80/20 Rule
Prioritising with the Urgent-Important Matrix
Using a Productivity Journal

Module Nine – Resolving Conflict

Understanding the Effective Conflict Resolution Process
Maintaining Fairness
Examining Root Causes
Creating Mutual Gain Options and Multiple Option Solutions

Module Ten – Establishing Yourself

Dealing with Promotion from within a Team
Supervising a Brand New Team
Dealing with an Established Team

Module Eleven – Survival Tips for a New Supervisor

Ask the Right Questions
Go to Gemba
Keep Learning!

Module Twelve – Wrapping Up

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)