Learn valuable communication, problem-solving and conflict resolution skills with our incredible 10 course bundle!
Communication is an essential part of any business. In a fast paced environment, information can quickly change, projects may alter and updates may be necessary. Through this in-depth course you will learn how to overcome any communication problems and drastically improve your teams compatibility and work efficiency.
Just a few of the courses include 'Certificate In Communication Strategies', 'Certificate In Emotional Intelligence', 'Certificate In Teamwork and Team Building', 'Certificate In Conflict Resolution' and many more.
Recognition & Accreditation
These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by e-Courses4You are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. e-Courses4You is committed to high completion rates and therefore 100% student satisfaction.
What the course will teach you:
- Build Better, Stronger, and More Fulfilling Relationships
- Communicating with flexibility and authenticity
- How To Be A High Achiever and Succeed in Life!
- Team building activities
- Being Assertive...Saying “NO” to Requests you can’t meet
- Much much more..
You can view the range of courses included below, simply click the course header to show or hide the units of study:
Course 1 - Certificate In Communication Strategies Online Course
What is Communication?
How Do We Communicate?
It All Starts with Me
Common Barriers to Communication
Understanding communication barriers
Paraverbal communication skills
The Power of Pitch
The Power of Tone
Vocal Speed Camera
Non verbal communication
Your Body Speaks its own Language
Speaking like a STAR
Ten Ways to Listen Better Today
Understanding Active Listening
Sending Positive Signals to Others
Asking good questions
Asking Open Questions
Mastering the art of conversation
Advanced communication skills
Course 2 - Certificate In Emotional Intelligence Online Course
How to accurately perceive emotions
Use emotions to facilitate thinking
Skills in Emotional Intelligence
Verbal Communication Skills
Communicating with flexibility and authenticity
Non-Verbal Communication Skills
Social Management and Responsibility
Benefits of emotional intelligence
Articulate your emotions using language
Tools to Regulate your Emotions
Self-management and self-awareness
Understand emotions and how to manage them in the workplace
The balance between optimism and pessimism
Making an Impact
Creating a powerful first impression
Being zealous without being offensive
Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
What does self-confidence mean to you?
What is Assertiveness?
What is Self-Confidence?
The Four styles
Obstacles to our goals
Types of negative thinking
Listening and hearing; they aren't the same thing
The importance of goal setting
Identifying your worth
Creating positive self-talk
Identifying and addressing strengths and weaknesses
The importance of appearance
The role of body language
First impressions count
It's how you say it
Using "I" messages
What to do when you're on the spot
Using STAR to make your case
Coming to consensus
Dealing with difficult behaviour
Course 4 - Certificate In Teamwork and Team Building Online Course
Types of teams
The first stage of team development - forming
The second stage of team development - storming
The third stage of team development - norming
The fourth stage of team development - performing
Team building activities
The Benefits and Disadvantages
Team-Building Activities That Won’t Make People Cringe
Location for Team-Building
Making the most of team meetings
Setting the Time and the Place
Trying the 50-Minute Meeting
Using Celebrations of All Size
Solving problems as a team
Course 5 - Certificate In Creative Problem Solving Online Course
What is a Problem
What is Creative Problem Solving?
What are the Steps for Creative Solving
Understanding Types of Information
Identifying Key Questions
Methods for Information Gathering
Defining the Problem
Determining Where the Problem Originated
Defining Present State and Desired States
Stating and Restating the Problem
Analyzing the Problem
Writing the Problem Statement
Preparing for brainstorming
Identifying Mental Blocks
Removing Mental Blocks
Analysing Wants and Needs
Using Cost/Benefit Analysis
Selecting a solution
Paired Comparison Analysis
Analyzing Potential Problems
Analyzing Potential Problems
Planning your next steps
Lesson One: Identifying Tasks
Implementing, Evaluating, and Adapting
Recording lessons learned
Planning the Follow-Up Meeting
Course 6 - Certificate In Time Management Online Course
Setting SMART goals
The Three P’s
Create SMARTER Goals
Prioritising Your Goals
The 80/20 Rule
Prioritising with the Urgent-Important Matrix
Being Assertive...Saying “NO” to Requests you can’t meet.
Using To Do List
Visualise your Goals-Visualization
Prioritizing your time
Why We Procrastinate
Nine Ways to Overcome Procrastination
When Crisis Calls...do you have a Contingency Plan?
Creating a Plan
Executing the Plan
Organising your workspace
Dealing with E-mail...email etiquette
Delegating made easy
When to Delegate?
Who Should I Delegate to?
Monitoring the Results
Setting a ritual
What is a Ritual/Routine?
Using Rituals to Maximise Time
Deciding if a Meeting is Necessary...
Using the PAT Approach
Effective Agenda Writing
Staying on Track
Was the Meeting Worthwhile?
Alternatives to meetings
Instant Messaging and Chat Rooms
E-mail Lists and Online Groups
Course 7 - Certificate In Business Ethics Online Short Course
What is ethics
Implementing ethics in the workplace
Guidelines for managing ethics in the workplace
Roles and responsibilities
Balancing personal and organisational ethics
Making ethical decisions
Criteria and risk
When you should "blow the whistle"
Ethics in business
Course 8 - Certificate In Managing Effective Meetings Online Course
What do I need for my meeting?
Things to consider
Preparation and time
Choosing an agenda format
Setting up the meeting space
What preparation might participants need?
How can the organizer facilitate the participants’ preparation?=
What Technology do I need?
Managing the technology
Meeting roles and responsibilities
Formal meeting needs
Regular informal meetings
Additional requirements for larger meetings?
Chairing a meeting
Dealing with Disruptions
Format and taking of Minutes
Making the most of your meetings
Improving your meetings
Do you need to have a meeting?
Course 9 - Certificate In Networking Within the Company Online Course
Understand networking principles
Use networking tools
Avoid common mistakes
Understand how to build relationships
Manage time successfully
Benefits of Networking at Work
Confusion About The Definition Of Networking
How to Build Networks
Meet New People
Allow Relationships to Develop Naturally
Recognize Networking Opportunities
Always Be Ready to Network
Common Networking Mistakes
Not Meeting New People
Not Following Through
Develop Interpersonal Relationships
Online Networking Tools
Create Group Activities
Schedule Your Networking Activities
Maintaining Relationships Over Time
Contact Networks Regularly
Give Personal Attention
Limit Networks to a Manageable Size
Course 10 - Certificate In Conflict Resolution Online Course
What is Effective Conflict Resolution?
Understanding the Effective Conflict Resolution Process
Effective Conflict Resolution Styles
Creating a Communicative Atmosphere
Setting Ground Rules
Choosing the Time and Place
What Do I Want?
What Do They Want?
What Do We Want?
Focusing on Individual and Shared Needs
Identify Common Ground
Build Positive Energy and Goodwill
Strengthen Your Partnership
Analysing to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
Identifying the Benefits of Resolution
Generate, Don’t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
Creating a Shortlist
Choosing a Solution
Building a Plan
Stress Management Techniques
Anger Management Techniques
The Agreement Frame
Asking Open Questions
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
Please note: Although this course will work with the system requirements stated above, the software talked about and used in the course may vary. It is recommended that you check with the software suppliers website before making a purchase.