The Accredited ITIL® Foundation Course

£499.00

In the duration of this course we will prepare delegates for their ITIL® Foundation exam.

ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally.

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In the duration of this course we will prepare delegates for their ITIL® Foundation exam.

ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally.

What is ITIL®?

ITIL® or Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM), It aligns IT services with the needs of a business and can demonstrate compliance as well as measuring improvements.

Who is ITIL® for?

This course is perfect for anyone who is looking to learn more about IT service management or start from scratch altogether, however the course is perfect for:

  • IT professionals looking to gain a sought-after qualification in their industry
  • Executives and Directors of an IT department
  • IT support engineers looking to specialise in network support & management
  • Network engineers

Whether in the above roles or not, this qualification will surely pad out your CV and make you look great to most employers in the IT sector. If you’re currently looking for a new role in the industry, this course is for you.

What’s Included?

Wiki_tick  Unlimited access for 6 months
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£499.00Add to cart

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Our ITIL® courses are offered in association with SPOCE Project Management Ltd

Modules

ITIL® Online Foundation course covers the following topics:

Practising Service Management

  • Good Practice
  • Functions, Processes and Roles
  • Development of new services
  • Improvement of existing services

Service Strategy

  • Types of Service Provision
  • Financial and Demand Management
  • Business Case

Service Operation

  • Incident and problem management
  • Functions (service desk, operations management, technical management)
  • Request Fulfilment
  • Event Management

Service Transition

  • Change Management
  • Knowledge Management

Service Design

  • Service Catalogue Management
  • Supplier Management
  • IT Service Continuity Management
  • Information Security Management

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)