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The Accredited ITIL® Foundation Course

£599.00

The Accredited ITIL® Foundation course is perfect for anyone who wants to learn more about IT Service Management, or if you want to start from scratch altogether! This course gives students the knowledge necessary to either advance or begin their career in IT Service Management.

You will learn about Practising Service Management, Service Strategy, Service Operation, and several other modules included in this course. 

Throughout the course, we prepare students for their ITIL® Foundation exam to give them the best chance possible to pass.

Description

The Accredited ITIL® Foundation course is perfect for anyone who wants to learn more about IT Service Management, or if you want to start from scratch altogether! This course gives students the knowledge necessary to either advance or begin their career in IT Service Management.

You will learn about Practising Service Management, Service Strategy, Service Operation, and several other modules included in this course. 

Throughout the course, we prepare students for their ITIL® Foundation exam to give them the best chance possible to pass.

What is ITIL®?

ITIL® or Information Technology Infrastructure Library, is globally accepted as the most widely used and best practises for IT Service Management! ITIL® is a set of best practises for IT Service Management (ITSM) and aligns IT services with business needs as well as demonstrating compliance and measuring improvements.

Companies that use ITIL® best practises include The Fortune 500 market, DOD, Government, small businesses and many more! ITIL® is internationally recognised and used worldwide.

Who is ITIL® for?

Whether you are starting from scratch and have no prior knowledge of IT Service Management or looking to up your skills then this course is for you. 

Below are just some options of who can take and benefit from the ITIL® Foundation course.

  • IT professionals looking to gain a sought-after qualification in their industry.
  • Executives and Directors of an IT department
  • IT support engineers looking to specialise in network support & management
  • Network engineers

The ITIL® Foundation qualification will be a great bonus for your CV and make you look great to potential employers in the IT Sector! If you are currently looking for a new role in the IT sector – this course is for you.

What’s Included?

Wiki_tick  Unlimited access for 6 months
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£599.00Add to basket

ITIL V4 is provided by Balance Global, accredited by PeopleCert.

Modules

ITIL® Online Foundation course covers the following topics:

Practising Service Management

  • Good Practice
  • Functions, Processes and Roles
  • Development of new services
  • Improvement of existing services

Service Strategy

  • Types of Service Provision
  • Financial and Demand Management
  • Business Case

Service Operation

  • Incident and problem management
  • Functions (service desk, operations management, technical management)
  • Request Fulfilment
  • Event Management

Service Transition

  • Change Management
  • Knowledge Management

Service Design

  • Service Catalogue Management
  • Supplier Management
  • IT Service Continuity Management
  • Information Security Management

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)

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