Modules
Course 1 – Certificate In Administration Support Online Course
Enhance Your Administration Skills to be Effective and Organized
Getting organized
Managing email
Managing electronic files
Managing the paper trail
Making the most of voice mail
Organizing your workspace
Managing time
Keeping others on track
Maintaining schedules
Getting it all done on time
Prioritising
The Secret to staying on track
Goal setting
Special tasks
Planning small and large meetings
Verbal communication skills
Non-verbal communication skills
Empowering yourself
Making decision
Working with Your Manager
Stress management
Dealing with a heavy workload
Course 2 – Certificate In Basic Bookkeeping Online Course
Understand and Implement Basic Bookkeeping Principles
Basic terminology
Accounts Receivable
Accounts Payable
Inventory
Payroll
Accounting Methods
Differences between Cash and Accrual
Cash Management
Keeping track of your business
Understanding the balance sheet
Types of Assets
Types of Liabilities
Equity
Other financial statements
Income Statement
Cash Flow Statement
Capital Statement
Budget vs Actual
Payroll accounting / terminology
End of period procedures
Financial Planning, budgeting and control
Reasons for Budgeting
Creating a Budget
Comparing Budget to Actual Expenses
Auditing
Course 3 – Certificate In Managing Human Resources Online Course
Manage Human Resources In Your Workplace
What is HR?
Human Resource Influencers
Recruiting and Interviewing
Interview for what exactly?
Setting the scene to Interview
Five Steps to a Successful Interview
Behaviorally Based Questions
Induction and Retention
Keeping Track
The Follow Up
Follow Up Schedules
Scary Statistics
Health & Safety in the Workplace
Why all the urgency?
Understanding the Industry Specific Rules of your Country
Training for HR Managers
Workplace Discrimination & Harassment
Bullying in the Workplace
A Manager has Responsibilities
An Employer has Greater Responsibility
Wellness in the Workplace
Characteristics of Good Feedback
Constructive Criticism
Encouraging Growth and Development
Employee Discipline
The General Discipline Process
Progressive Discipline
How to Prepare & Conduct Disciplinary Meetings
Following Up
What to Say When Terminating an Employee
Course 4 – Certificate In Certificate In Project Management Online Course
Perfectly Manage Projects to Achieve Your Goals
What is a project?
What is project management?
What is a project manager?
Key Concepts
Identifying your Stakeholders
Assessing Needs and Wants
Setting a SMART project goal
Creating requirements and deliverables
Creating a statement of work
Completing the project planning worksheet
Completing the project charter
Managing expectations
Creating a task list
Estimating time
Estimating resources
Estimating costs
Building the work breakdown structure
Creating the schedule
Creating a risk management plan
Creating a communication plan
Planning Tools
Establishing baselines
Monitoring project progress
Making the most of status updates
Managing change
Monitoring risks
Executing the Project
Maintaining and Controlling the Project
Preparing for closeout
Celebrating successes
Learning from project challenges
Scope verification
A final to-do list
System Requirements
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
All systems:
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
Unlimited lifetime access
