Introduction to IT Infrastructure Library (ITIL® )
This ITIL® Introduction course covers the IT Infrastructure Library best practices. ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL® : Service Strategy, Design, Transition, Operation and Continual Service Improvement.
Five years ago, no one outside the United Kingdom had heard about ITIL® . Now, it seems like you can't pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros still don't fully understand what ITIL® is all about. Here are the highlights.
ITIL® is proven and used worldwide, it defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL® for their business needs. As ITIL® is flexible and scalable, companies of all shapes and sizes can include features of ITIL® to deliver business benefits in stages.
This course will introduce you to ITIL® and give you an overview of what's involved, by completing this course you will be able to stand out from the crowd in the job market as companies will be able to see that you have knowledge of this very popular set of practices.
- An Overview Of ITIL®
- Knowledge Necessary To Advance To Further Courses And Exams
- Key Definitions
- Functions And Roles
- Types Of Services
- Concepts of Service Management
- Need and Source for Best Practice
AgilePM® is a registered trademark of Dynamic Systems Development Method Ltd. All rights reserved.
Our ITIL® courses are offered in association with SPOCE Project Management Ltd
Units Of Study
This course covers topics such as overview of ITIL® | knowledge necessary to advance to further courses and exams | key definitions | functions and roles | types of services | concepts of service management | need and source for best practice
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.
eCourses4You’s courses include:
Expert Instructor-Led Training
eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Visual Demonstrations & Multimedia Presentations
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.
Quizzes & Exam Simulators
eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.