Leadership Essentials in Business Management Training 5 Course Bundle

£429.00 £18.79

Get Business Leadership: Becoming Management Material, Leadership Skills for Supervisors: Communication, Coaching, and Conflict, Coaching and Mentoring, Conversational Leadership, and Basic Business Management: Boot Camp for Business Owners in this Bundle

Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner’s “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

Coaching and Mentoring: Learn How Coaching And Mentoring Differ From Each Other

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles).

Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£429.00 £18.79Add to cart


Course 1 – Certificate in Business Leadership: Becoming Management Material

Session 1: Course Overview

Learning Objectives
Pre-Assignment: Areas of Improvement

Session 2: About the Learning Organization

What is a Learning Organization?
Are You a Lifelong Learner?
Lifelong Learning Questionnaire

Session 3: Achieving Personal Mastery

What is Personal Mastery?
Your Personal Vision
Developing a Vision
Step One: Identify Your Values
Step Two: Define Your Values
Step Three: Put It All Together

Session 4: Analyzing Our Mental Models

Our Mental Models, Part One
Our Mental Models, Part Two
Mental Models in the Workplace
Strategies for Working with Mental Models
You Can Create New Mental Models!
The Ladder of Inference, Part One
A Ladder of Inference, Part Two
A Ladder of Inference, Part Three
A Ladder of Inference, Part Four
A Ladder of Inference, Part Five
Reflection: Using Your Own Experiences as a Resource
Case Study
Applying the Concepts

Session 5: Achieving a Shared Vision

What is a Shared Vision?

Session 6: Team Learning

Team Learning
The Meteor Belt
Protocols for Skillful Discussion
Preparing the Ground for Skillful Discussion

Session 7: Systems Thinking

Systems Thinking
Sample Systems

Session 8: Understanding Leadership

About Leadership
Director’s Style
Coach’s Style
Supporter’s Style
Delegator’s Style
Your Leadership Style
Understanding Your Comfort Zone
Adapting Our Style
Cycling Through the Styles
Managing Performance
Making Connections
Servant Leadership
Making Connections
Onboarding and Orientation
The Great…
… And The Not So Great
Taking Charge

Session 9: Five Practices

Practice One: Challenge the Process
Making Connections
Practice Two: Inspire a Shared Vision
Practice Three: Enable Others to Act
Making Connections
Image Identification
Practice Four: Model the Way
Practice Five: Encourage the Heart
Practices in Practice

Session 10: Building Trust

The Cycle of Trust and Performance
Improving Trust
Trust Exercise
Making Connections

Session 11: Managing Change

About Change
Making Connections
Key Factors in Successful Change
A Step-by-Step Plan for Change
Case Study: Getting More from the Last Hour
Getting More From the Last Hour

Session 12: The Four Room Apartment

The Four Room Apartment
Making Connections, Part One
Making Connections, Part Two
Making Connections, Part Three

Session 13: Time Management Tips and Tricks

Getting Things in Order
Making Connections
Mastering E-mail
Adding Up the Numbers
Assessing the Impact
Tackling the E-Mail Monster
Time Management Tips
Eight Exciting Ideas
A Planning Checklist
Putting Plans into Action with Scheduling Aids
Organizing Your Work Area and Your Paperwork
Going the Extra Mile

Session 14: Managers vs. Leaders

Managers vs. Leaders
Making Connections
We Need Leaders!
Managers vs. Leaders

Session 15: Types of Thinking

Directional Thinking
Paradigm Shifts
Mind Mapping
Consequential Thinking
Considering the Consequences
Ethics 101

Session 16: Influence Strategies

Common Influence Strategies
Cialdini’s Six Strategies

Session 17: Managing Relationships

The Relationship Cycle
Coaching Through Conflict
Helping Others in Conflict
Choosing Your Style
The Turtle (Withdrawing, Avoiding)
The Shark (Aggressive, Forcing)
The Teddy Bear (Smoothing, Cooperating)
The Fox (Compromising)
The Owl (Confronting or Problem-Solving)
Making Connections
Preparing for Conflict, Part One
Preparing for Conflict, Part Two
Preparing for Conflict, Part Three
Preparing for Conflict, Part Four
Making Connections
Managing Stress
The Positive Effect
Fifteen Steps for Dealing with Upset People
Five Tips for Dealing with Difficult People
Six Steps for Dealing with Angry People

Session 18: A Simple Problem Solving Process

Systematic Problem Solving
Breaking Down the Model
Personal Problems

Session 19: Strategic Planning

SWOT Analysis
Sample SWOT Matrix
What to Include in Your SWOT
Individual Analyses

Session 20: Doing Delegation Right

What is Delegation?
Defining Delegation
Levels of Delegation
Breaking Down the Model, Part One
Breaking Down the Model, Part Two
Breaking Down the Model, Part Three
Delegation Case Study

Session 21: Criteria for Useful Feedback

Giving Constructive Feedback
Best Practices
The Importance of Feedback
Making Connections

Session 22: Feedback Techniques

Feedback Techniques
The Open-Ended Approach
More Feedback Options
Encouraging Feedback
Case Study

Session 23: Mastering Your Body Language

Mastering Your Body Language
Things to Consider
Reading Cues and Adjusting Your Approach

Session 24: Meeting Management

Preparing for Meetings
Reading the Reports, Part One
Reading the Reports, Part Two
Reading the Reports, Part Three
Preparing for the Meeting
During the Meeting
Managing Meetings
Making Connections
Presentation Tips

Session 25: Pumping up a Presentation

Pumping up a Presentation
Seven Easy Steps

Session 26: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Course 2 – Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Session 1: Course Overview

Learning Objectives

Session 2: Pre-Assignment Review

Making Connections

Session 3: Whats Your Type? How About Mine?

Seeking Information
Identifying Your Characteristics and Preferences
What Does it Mean To Have a Number?
Mostly As – Inquiring Rationals, Part One
Mostly As – Inquiring Rationals, Part Two
Mostly Bs – Authentic Idealists, Part One
Mostly Bs – Authentic Idealists, Part Two
Mostly Cs – Organized Guardians, Part One
Mostly Cs – Organized Guardians, Part Two
Mostly Ds – Resourceful Artisans, Part One
Mostly Ds – Resourceful Artisans, Part Two
Whats Important?
Understanding Introverts and Extroverts
Using the Continuum
Case Study

Session 4: Understanding Leadership

About Leadership
The Situational Leadership II® Model
Understanding Your Comfort Zone
Choosing Our Style
The Cyclical Process
Managing Performance
Making Connections
Servant Leadership
Making Connections
Onboarding and Orientation
First Day Disasters
Considering the Consequences

Session 5: Manage Your Time and Your Energy

Larks and Owls
Organizing Your Workspace, Part One
Organizing Your Workspace, Part Two
Organizing Your Workspace, Part Three
Our Top Time Management Tip

Session 6: The Commitment Curve

The Big Picture
The Phases of the Curve
Stages of the Curve
Stage One: Uninformed Optimism
Stage Two: Informed Pessimism
Stage Three: Hopeful Realism
Stage Four: Informed Optimism
What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

The Coaching Model
Step One: Frame a Conversation, Part One
Step One: Frame a Conversation, Part Two
Step Two: Create Opportunities
Step Three: Create an Action Plan
Step Four: Give Feedback, Part One
Step Four: Give Feedback, Part Two
The Dialogue Model
Defining I Messages
Building the Message
Description Techniques
The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

Secrets to Success
Creating the Right Environment
Making Connections
Practices to Practice
Making Connections

Session 10: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Course 3 – Certificate in Coaching and Mentoring

Session 1: Course Overview

Learning Objectives
Pre-Assignment: Introduction
Pre-Assignment Assessment: Communication Skills

Session 2: Defining Coaching and Mentoring

Coaching and Mentoring
Mentees, Proteges, and Telemachus
Matching Mentors
Defining Coaching
What Coaching Is Not
The Coaching Formula
The Three Factors
Coaching Skills

Session 3: Coaching Assessment Review

Coaching Assessment and Scoring
Making Connections

Session 4: Interpersonal Communication Skills

What are Communication Skills?
Making Connections
Getting Better with Communication
Open Questions
Closed Questions
Probing Techniques
Active Listening Skills
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener

Session 5: Critical Coaching Skills

The Five Skills
Making Connections

Session 6: Setting Goals with SPIRIT

Setting Achievable Goals
Identifying Your Dreams
Inspiring Ideas
Getting on Track

Session 7: Learning Styles and Principles

Learning Styles
Making Connections
Adult Learning Principles, Part One
Adult Learning Principles, Part Two

Session 8: The Benefits/Consequences Matrix

Coaching Tools

Session 9: Skills Involved in Coaching

Mix and Match

Session 10: The Coaching Model

The Four Steps
Key Characteristics

Session 11: Giving Effective Feedback

Important Elements, Part One
Important Elements, Part Twos

Session 12: Coaching Problems and Solutions

Case Studies
Making Connections

Session 13: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Course 4 – Certificate in Conversational Leadership

Session 1: Course Overview

Learning Objectives

Session 2: What’s In A Word?

Pre-Assignment Review, Part One
Pre-Assignment Review, Part Two
What is Conversational Leadership?

Session 3: Fundamental Elements

WDesigning Meaningful Conversations
Building Your Personal Skills
Tips for Becoming a Better Listener

Session 4: The Four-I Model of Organizational Conversation

The Four Features
Replacing Corporate Communication
Evolving Communication Techniques
Case Study
Making Connections
Looking at Inclusive Communications
Case Studies
Creating a Conversational Strategy
Sample Strategy Elements
Common Language
Making Connections

Session 5: The Conversational Leadership Framework

Getting Started, Part One
Getting Started, Part Two
Powerful Conversations
Case Study
Making Connections
Creating the Conversation
Identifying Your Purpose
The Physical Setup
The Finishing Touches
Above and Beyond
Involving Your Stakeholders
Applying the Concepts
Developing the Questions
Leveraging Appreciative Inquiry, Part One
Leveraging Appreciative Inquiry, Part Two
Getting It Right
Taking It Further
Getting to the Goal
Making Connections
Innovative Leadership
Building Common Ground
Questions to Consider

Session 6: World Café

Setting Up
Where the Magic Happens
Round 1: Starting the Conversation
Round 2: Connections Start
Round 3: Back to the Beginning
Round 4: Conversation of the Whole

Session 7: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

Course 5 – Certificate in Basic Business Management: Boot Camp for Business Owners

Session 1: Course Overview

Learning Objectives

Session 2: Who Are You and What Are You About?

What is Our Business?
Making Connections
Pre-Assignment Review
The Owner’s Role
Ingredients for Success
The Business Owner
The Entrepreneur
The Freelancer
Words of Wisdom
Keeping Things Moving

Session 3: Designing Your Organizational Structure

Bringing the Idea to Life
Getting Started
Growth Phase One
Growth Phase Two
Putting the Pieces Together
Looking at the Options
Geographic Structure
Divisional Structure
Matrix Structure
Making Connections
Differences for Corporations
Choosing Board Members
Board Issues
The Role of Shareholders
The Big Picture
Words of Wisdom
Current Thinking
Making Connections

Session 4: Introduction to Operations Management

Defining Operations Management
What Does It All Mean?
Envisioning the Process
Introduction to Types of Operations
Types of Operations
Practical Application

Session 5: Understanding Financial Terms

Recording Financial Transactions
General Accepted Accounting Principles (GAAP)
The Income Statement
Income Statement Equation
Sample Income Statement
The Balance Sheet
Balance Sheet Equation
More About Balance Sheets
Current vs. Fixed Assets
Cash Flow Statement
Statement of Retained Earnings

Session 6: Getting the Right People in Place

Six Essential Steps of Hiring
More about Orientation
More about Onboarding
Making Connections

Session 7: Getting Your Product Together

Inventory Management
Types of Inventory
More About Inventory
Understanding the Value Chain
Making Connections
Outsourcing Options
Quality Control
Quality Control Philosophy

Session 8: Building a Corporate Brand

Your Brand
Example: Acme Widgets Inc.
Brand Names and Slogans
Do’s and Don’ts
Developing a Slogan
How People Will See Your Images
Choosing a Color
Color Spectrum Two
Sans Serif Fonts
Specialty Fonts
Font Considerations
Simple Pictorial Mark
Working It Out

Session 9: Marketing Your Product

About the Marketing Process
Cycle Overview
Stage One: Consumer and Market Analysis
What Do They Need?
Who is Buying Our Product? Who is Using Our Product?
What is the Buying Process?
How Can I Leverage Segmentation?
Segmentation Case Study
Stage Two: Analyzing the Competition and Yourself
SWOT Analysis
Next Steps
Stage Three: Analyzing Distribution Channels
Making Connections
Stage Four: Creating a Marketing Plan
Making Connections
The Final Stages: Implement, Evaluate, Review, Revise
Leveraging Social Media

Session 10: Selling Your Product

Building Your Sales Force
The Sales Cycle

Session 11: Planning for the Future

Introduction to Strategic Planning
Identifying Your Stakeholders
Taking the Right Approach
Making Connections
The Strategic Plan Pyramid

Session 12: Goal Setting and Goal Getting

Setting Achievable Goals: Identifying Outcomes
The Four Perspectives
Customizing the Perspectives
Timeline for Your Plan
Goals with SPIRIT
Getting Into It

Session 13: Succession Planning 101

What is Succession Planning?
Replacing vs. Succeeding
Defining Succession Planning

Session 14: Managing Your Money

What is a Budget?
Test All Assumptions
How Was Last Year?
How’s The Marketplace Doing?
What’s It Costing?
Managing Your Budget
Know Your Accruals
Getting it Right

Session 15: Ethics 101

Are You Ready?
Sample Codes of Ethics
Rotary Four-Way Test
Minnesota Principles
Asimov’s Three Laws of Robotics
Your Code of Ethics

Session 16: Building a Strong Customer Care Team

The Pillars of Success
The Critical Elements of Customer Service
Making Connections
The Remaining Elements
Critical Element Three: Given Life by the Employeess
Critical Element Four: Be a Problem Solver
A Problem Solving Process
Critical Element Five: Measure It
Critical Element Six: Reinforce It
Developing and Maintaining Relationships

Session 17: Training Employees for Success

Why Continuous Learning?
Factors for Learning Success
Getting Motivated for Training
Steps in the Learning Process
Making Connections

Session 18: Leadership Essentials

Leading and Managing
Leadership Styles
Making Connections
Applying the Styles
The Cycle of Styles
Managing Performance
Making Connections

Session 19: A Personal Action Plan

Starting Point
Where I Want to Go
How I Will Get There

System Requirements

Minimum specifications for the computer are:


Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)