Workplace Essential Course Bundle

£999.00

Are you looking for the knowledge needed to fast-forward your career? Learn how to excel in the workplace with this incredible 12 course bundle.

In the duration of this 12 course bundle, you will learn all the essential skills needed to excel in the workplace, impress your managers and secure that internal promotion. The wide variety of topics covered includes health & safety in the work place, business etiquette & ethics, how to handle change, how to deliver constructive criticism and much much more.

Are you looking for the knowledge needed to fast-forward your career? Learn how to excel in the workplace with this incredible 12 course bundle.

In the duration of this 12 course bundle, you will learn all the essential skills needed to excel in the workplace, impress your managers and secure that internal promotion. The wide variety of topics covered includes health & safety in the work place, business etiquette & ethics, how to handle change, how to deliver constructive criticism and much much more.

Upon completing this course, you will have a whole new sense of confidence in the workplace and will be able to further your career more than ever before.

Courses Included:

Teamwork and Team Building
Risk Assessment and Management
Health and Safety in the Workplace
Delivering Constructive Criticism
Customer Service
Conflict Resolution
Civility in the Workplace
Change Management
Business Etiquette
Business Ethics
Business Acumen
Appreciative Inquiry

What’s Included?

Wiki_tick  Unlimited  lifetime access
Wiki_tick  Access anywhere, any time
Wiki_tick  Fast effective training, written and designed by industry experts
Wiki_tick  Track your progress with our Learning Management System
Wiki_tick  Unlimited support
Wiki_tick  Save money, time and travel costs
Wiki_tick  Learn at your own pace and leisure
Wiki_tick  Easier to retain knowledge and revise topics than traditional methods
Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£999.00Add to cart

 

 

 

 

 

 

 

Modules

Appreciative Inquiry

  • Introducing appreciative inquiry
  • Changing the way you think
  • Four D model
  • Four I model
  • Appreciative inquiry interview style
  • Anticipatory reality
  • The power of positive imagery
  • Influencing change through appreciative inquiry
  • Coaching and managing with appreciative inquiry
  • Creative a positive core

Business Acumen

  • Seeing the big picture
  • KPI’s
  • Risk management strategies
  • Recognizing learning events
  • You need to know these answers more
  • Financial literacy
  • Business acumen in management
  • Critical thinking in business
  • Key financial levers

Business Ethics

  • What is ethics
  • Implementing ethics in the workplace
  • Employer/employee rights
  • Business
  • Ethical Decisions
  • Whistle blowing
  • Managerial ethics
  • Unethical behaviour
  • Ethics in business

Business Etiquette

  • Understanding etiquette
  • Networking for success
  • The meet and greet
  • The dining in style
  • Eating out
  • Business email etiquette
  • Phone etiquette
  • The written letter
  • Dressing for success
  • International etiquette

Change Management

  • Preparing for change
  • Identifying the WIFM
  • Understanding change
  • Leading and managing change
  • Gaining support
  • Making it all worthwhile
  • Using appreciative inquiry
  • Bringing people to your side
  • Building resiliency
  • Building flexibility

Civility in the Workplace

  • Effective work etiquette
  • Costs and rewards
  • Conflict resolution
  • Getting to the cause
  • Communication
  • Negotiation
  • Identifying your need
  • Writing a civility policy
  • Implementing the policy

Conflict Resolution

  • An introduction to conflict resolution
  • Conflict resolution styles
  • Creating an effective atmosphere
  • Creating a mutual understanding
  • Focusing on individual and shared needs
  • Getting to the root cause
  • Generating options
  • Building a solution
  • The short version of the process
  • Additional tools

Customer Service

  • Who we are what we do
  • Establishing your attitude
  • Identifying and addressing customer needs
  • Generating return business
  • In-Person customer service
  • Giving customer service over the phone
  • Providing electronic customer service
  • Recovering difficult customers
  • Understanding when to escalate
  • Ten things you can do to WOW customers

Delivering Constructive Criticism

  • When should feedback occur
  • Preparing and planning
  • Choosing a time and place
  • During the session
  • Setting goals
  • Diffusing anger or negative emotions
  • What not to do
  • After the session

Health and Safety in the Workplace

  • Overview
  • Types of hazards
  • Managers role
  • Training
  • Stress management
  • Workplace violence
  • Identifying your company hazards
  • Drugs and alcohol
  • Writing the safety plan
  • Implement the plan

Risk Assessment and Management

  • Identifying hazards and risks
  • Seeking out problems before they happen
  • Everyone’s responsibility
  • Tracking and updating control measures
  • Risk management techniques
  • General office safety and reporting
  • Business impact analysis
  • Disaster recovery plan
  • Summary of risk assessment

Teamwork and Team Building

  • Defining success
  • Types of teams
  • The first stage of team development – forming
  • The second stage of team development – storming
  • The third stage of team development – norming
  • The fourth stage of team development – performing
  • Team building activities
  • Making the most of team meetings
  • Solving problems as a team
  • Encouraging teamwork

System Requirements

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)