courseWorkplace Essential Course Bundle

Essential workplace skills in one convenient package - 12 courses for just £999

Are you looking for the knowledge needed to fast-forward your career? Learn how to excel in the workplace with this incredible 12 course bundle.

In the duration of this 12 course bundle, you will learn all the essential skills needed to excel in the workplace, impress your managers and secure that internal promotion. The wide variety of topics covered includes health & safety in the work place, business etiquette & ethics, how to handle change, how to deliver constructive criticism and much much more.

Upon completing this course, you will have a whole new sense of confidence in the workplace and will be able to further your career more than ever before.

Wiki_tick  Unlimited Lifetime Access

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Track your progress with our Learning Management System

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

business-meeting-1239185-1279x1705What the course will teach you:

  • Appreciative Inquiry
  • Business Acumen
  • Business Ethics
  • Business Etiquette
  • Change Management
  • Civility in the Workplace
  • Conflict Resolution
  • Customer Service
  • Delivering Constructive Criticism
  • Health and Safety in the Workplace
  • Risk Assessment and Management
  • Teamwork and Team Building

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About Course

Get all your Workplace Essentials Skills in one Package!

This workplace essentials skills package contains 12 key courses that will better equip you with a highly marketable skillset helping you take advantage of any exciting new opportunities that face you in your career.
This comprehensive online bundle includes courses covering sales fundamentals, presentation skills, proposal writing, media and public relations and many more!

For a comprehensive list of all courses available simply click the units of study tab.

Save hundreds to thousands of dollars by not paying for each course individually! This is an incredible opportunity to invest in yourself and your future, be quick this offer is only available for a limited time!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. 12 months membership to online library of courses
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Download printer friendly course content
  8. Certificate of completion awarded

How to study online course?

Upon enrolment an automated email will be sent to you with your URL login address and your password (please check your junk email inbox if not received as this is an automated email), in order for you to access your online material, which is Available 24/7 on any computer or smart mobile device

Units of Study

The Workplace Essentials course bundle package consists of 12 courses, these are:

Appreciative Inquiry

  • Introducing appreciative inquiry
  • Changing the way you think
  • Four D model
  • Four I model
  • Appreciative inquiry interview style
  • Anticipatory reality
  • The power of positive imagery
  • Influencing change through appreciative inquiry
  • Coaching and managing with appreciative inquiry
  • Creative a positive core

Business Acumen

  • Seeing the big picture
  • KPI's
  • Risk management strategies
  • Recognizing learning events
  • You need to know these answers more
  • Financial literacy
  • Business acumen in management
  • Critical thinking in business
  • Key financial levers

Business Ethics

  • What is ethics
  • Implementing ethics in the workplace
  • Employer/employee rights
  • Business
  • Ethical Decisions
  • Whistle blowing
  • Managerial ethics
  • Unethical behaviour
  • Ethics in business

Business Etiquette

  • Understanding etiquette
  • Networking for success
  • The meet and greet
  • The dining in style
  • Eating out
  • Business email etiquette
  • Phone etiquette
  • The written letter
  • Dressing for success
  • International etiquette

Change Management

  • Preparing for change
  • Identifying the WIFM
  • Understanding change
  • Leading and managing change
  • Gaining support
  • Making it all worthwhile
  • Using appreciative inquiry
  • Bringing people to your side
  • Building resiliency
  • Building flexibility

Civility in the Workplace

  • Effective work etiquette
  • Costs and rewards
  • Conflict resolution
  • Getting to the cause
  • Communication
  • Negotiation
  • Identifying your need
  • Writing a civility policy
  • Implementing the policy

Conflict Resolution

  • An introduction to conflict resolution
  • Conflict resolution styles
  • Creating an effective atmosphere
  • Creating a mutual understanding
  • Focusing on individual and shared needs
  • Getting to the root cause
  • Generating options
  • Building a solution
  • The short version of the process
  • Additional tools

Customer Service

  • Who we are what we do
  • Establishing your attitude
  • Identifying and addressing customer needs
  • Generating return business
  • In-Person customer service
  • Giving customer service over the phone
  • Providing electronic customer service
  • Recovering difficult customers
  • Understanding when to escalate
  • Ten things you can do to WOW customers

Delivering Constructive Criticism

  • When should feedback occur
  • Preparing and planning
  • Choosing a time and place
  • During the session
  • Setting goals
  • Diffusing anger or negative emotions
  • What not to do
  • After the session

Health and Safety in the Workplace

  • Overview
  • Types of hazards
  • Managers role
  • Training
  • Stress management
  • Workplace violence
  • Identifying your company hazards
  • Drugs and alcohol
  • Writing the safety plan
  • Implement the plan

Risk Assessment and Management

  • Identifying hazards and risks
  • Seeking out problems before they happen
  • Everyone’s responsibility
  • Tracking and updating control measures
  • Risk management techniques
  • General office safety and reporting
  • Business impact analysis
  • Disaster recovery plan
  • Summary of risk assessment

Teamwork and Team Building

  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • Making the most of team meetings
  • Solving problems as a team
  • Encouraging teamwork


Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader