Introduction to IT Infrastructure Library (ITIL®)

Beschreibung

This ITIL® Introduction course covers the IT Infrastructure Library best practices. ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL® : Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Five years ago, no one outside the United Kingdom had heard about ITIL® . Now, it seems like you can’t pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros still don’t fully understand what ITIL® is all about. Here are the highlights.

ITIL® is proven and used worldwide, it defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL® for their business needs. As ITIL® is flexible and scalable, companies of all shapes and sizes can include features of ITIL® to deliver business benefits in stages.

This course will introduce you to ITIL® and give you an overview of what’s involved, by completing this course you will be able to stand out from the crowd in the job market as companies will be able to see that you have knowledge of this very popular set of practices.

Unlimited access for 3 months
  Access anywhere, any time
  Fast effective training, written and designed by industry experts
  Track your progress with our Learning Management System
  Unlimited support
  Save money, time and travel costs
  Learn at your own pace and leisure
  Easier to retain knowledge and revise topics than traditional methods
  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

£299.00In den Warenkorb

ITIL V4 is provided by Balance Global, accredited by PeopleCert.

Modules

An Overview Of ITIL®
Knowledge Necessary To Advance To Further Courses And Exams
Key Definitions
Functions And Roles
Types Of Services
Concepts of Service Management
Need and Source for Best Practice

Systemvoraussetzungen

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)