Modules
Course 1 – PMI Risk Management Professional
Module 1: Introduction1.1 Introduction
1.2 Overview Part 1
1.3 Overview Part 2
1.4 Overview Part 3
1.5 Overview Part 4
1.6 Overview Part 5Module 2: Risk Management Concepts
2.1 Risk Definition And Project Risk Management Part 1
2.2 Risk Definition And Project Risk Management Part 2
2.3 Critical Success Factors For Project Risk Management
2.4 Overall And Individual Risks Roles And Responsibilities
Module 3: Risk Management Environment
3.1 Organizational Risk Attitudes
3.2 Organizational Structures
3.3 Stakeholder Identification And Analysis
3.4 Stakeholder Risk Tolerances And Risk Attitudes
Module 4: Project Definition
4.1 Defining The Project And Project Management Plan
4.2 Scope Management Part 1
4.3 Scope Management Part 2
4.4 Scope Management Part 3
4.5 Schedule Management Part 1
4.6 Schedule Management Part 2
4.7 Schedule Management Part 3
4.8 Cost Management Part 1
4.9 Cost Management Part 2
4.10 Quality Management
Module 5: Risk Management Planning
5.1 Risk Management Planning
5.2 Critical Success Factors
Module 6: Risk Identification
6.1 Risk Identification
6.2 Project Scope Risk
6.3 Project Schedule Risk
6.4 Resource Risk
6.5 Tools And Techniques Part 1
6.6 Tools And Techniques Part 2
6.7 Tools And Techniques Part 3
6.8 Tools And Techniques Part 4
Module 7: Qualitative Risk Analysis
7.1 Qualitative Risk Analysis
7.2 Tools And Techniques Part 1
7.3 Tools And Techniques Part 2
Module 8: Quantitative Risk Analysis
8.1 Quantitative Risk Analysis
8.2 Tools And Techniques Part 1
8.3 Tools And Techniques Part 2
8.4 Tools And Techniques Part 3
Module 9: Risk Response Planning
9.1 Risk Response Planning
9.2 Risk Responses
9.3 Negative And Positive Risk Responses
9.4 Tools And Techniques Part 1
9.5 Tools And Techniques Part 2
9.6 Results
Module 10: Risk Monitoring And Controlling
10.1 Risk Monitoring And Controlling
10.2 Tools And Techniques
10.3 Conclusion
Course 2 – Information Technology Infrastructure Library (ITIL)
Module 1: The ITIL Qualification Scheme1.1 Intro
1.2 About Scheme
1.3 Levels Of Qualifications
1.4 Qualification Bodies
1.5 The ITIL Foundation Certification StubbleModule 2: Introduction to Service Management
2.1 Service And Service Management Part 1
2.2 Service And Service Management Part 2
2.3 Service Management Processes Part 1
2.4 Service Management Processes Part 2
2.5 Service Management Best Practices And Summary
Module 3: ITIL® and the Service Lifecycle
3.1 Service Management Practices
3.2 Why ITIL®
3.3 The Service Lifecycle
Module 4: Service Strategy
4.1 Service Strategy Purpose And Objectives
4.2 Service Strategy Scope
4.3 Business Value Stubble
4.4 Key Principles Part 1
4.5 Key Principles Part 2
4.6 Service Stragey Processes
Module 5: Service Design
5.1 Service Design Purpose And Objectives
5.2 Scope Of Service Design
5.3 Business Value Service Design
5.4 Service Design Key Principles
5.5 Service Design Processes Part 1
5.6 Service Design Processes Part 2
5.7 Service Design Processes Part 3
5.8 Service Design Processes Part 4
Module 6: Service Transition
6.1 Service Transition Purpose And Objectives
6.2 Service Transition Scope And Business Value
6.3 Service Transition Key Principles
6.4 Service Transition Processes Part 1
6.5 Service Transition Processes Part 2
6.6 Service Transition Processes Part 3
6.7 Service Transition Processes Part 4
Module 7: Service Operation
7.1 Intro To Service Operation
7.2 Service Operation Basic Concepts
7.3 Service Operation Processes Part 1
7.4 Service Operation Processes Part 2
7.5 Service Operation Access Management
7.6 Service Operation Functions
Module 8: Continual Service Improvement
8.1 Continual Service Improvement Purpose Objectives AndScope
8.2 Continual Service Improvement Key Principles
8.3 Continual Service Improvement Processes
Module 9: Service Management Technology
9.1 SMT
9.2 SMT Service Automation
9.3 SMT Service Analytics
Module 10: How it all Fits Together
10.1 How It All Fits Together
10.2 Outro
Course 3 – Certified Associate in Project Management (CAPM)®
Module 1: Overview1.1 Overview-Part 1
1.2 Overview-Part 2
1.3 Overview-Part 3
1.4 IntroductionModule 2: Organizational Influences and Project Life Cycle
2.1 Organizational Structures and Process-Part 1
2.2 Organizational Structures and Process-Part 2
Module 3: Project Management Process
3.1 Project Management Process-Part 1
3.2 Project Management Process-Part 2
3.3 Project Management Process Questions
Module 4: Project Integration Management
4.1 Project Integration Management-Part 1
4.2 Project Integration Management-Part 2
4.3 Project Integration Management-Part 3
4.4 Project Integration Management Questions
Module 5: Project Scope Management
5.1 ProjectScopeManagement
5.2 Define Scope
5.3 Create WBS
5.4 Validate Scope
5.5 Project Scope Management Questions
Module 6: Project Time Management
6.1 Project Time Management-Part 1
6.2 Project Time Management-Part 2
6.3 Project Time Management-Part 3
6.4 Project Time Management-Part 4
6.5 Project Time Management-Part 5
6.6 Develop Schedule-Part 1
6.7 Develop Schedule-Part 2
6.8 Develop Schedule-Part 3
6.9 Develop Schedule-Part 4
6.10 Develop Schedule-Part 5
6.11 Develop Schedule Questions
Module 7: Project Cost Management
7.1 Project Cost Management-Part 1
7.2 Project Cost Management-Part 2
7.3 Project Cost Management-Part 3
7.4 Project Cos tManagement-Part 4
7.5 Project Cost Management-Part 5
7.6 Project Cost Management Questions
Module 8: Project Quality Management
8.1 Project Quality Management-Part 1
8.2 Project Quality Management-Part 2
8.3 Project Quality Management-Part 3
8.4 Project Quality Management-Part 4
8.5 Project Quality Management Questions
Module 9: Project Human Resource Management
9.1 Project Human Resource Management-Part 1
9.2 Project Human Resource Management-Part 2
9.3 Project Human Resource Management-Part 3
9.4 Project Human Resource Management Questions
Module 10: Project Communications Management
10.1 Project Communications Management-Part 1
10.2 Project Communications Management-Part 2
10.3 Project Communications Management Questions
Module 11: Project Risk Management
11.1 Project Risk Management-Part 1
11.2 Project Risk Management-Part 2
11.3 Project Risk Management-Part 3
11.4 Project Risk Management-Part 4
11.5 Project Risk Management-Part 5
11.6 Project Risk Management-Part 6
11.7 Project Risk Management-Part 7
11.8 Project Risk Management Questions
Module 12: Project Procurement Management
12.1 Project Procurement Management-Part 1
12.2 Project Procurement Management-Part 2
12.3 Project Procurement Management-Part 3
12.4 Project Procurement Management-Part 4
12.5 Project Procurement Management-Part 5
12.6 Project Procurement Management Questions
Module 13: Project Stakeholder Management
13.1 Project Stakeholder Management-Part 1
13.2 Project Stakeholder Management-Part 2
13.3 Project Stakeholder Management Questions
Module 14: Professional Responsibility
14.1 Professional Responsibility
Module 15: Preparing For Exam
15.1 Preparing For Exam
15.2 Outro
Course 4 – Certified Scrum Master (CSM)
Module 1: Development Methods1.1 Introduction To Certified Scrum Master
1.2 Development MethodsModule 2: Agile Manifesto Principles
2.1 Agile Manifesto Principles
Module 3: Scrum
3.1 Scrum
3.2 Scrum Summary
Module 4: Why Scrum
4.1 Why Scrum
Module 5: Scrum-Roles Overview
5.1 Scrum-Roles Overview
Module 6: Product Owner
6.1 Product Owner
Module 7: Scrum Master
7.1 Scrum Master
Module 8: Scrum Team
8.1 Scrum Team
Module 9: Scrum Process
9.1 Scrum Process
Module 10: Scrum Project Phase
10.1 Scrum Project Phase
Module 11: Plan and Estimate
11.1 Plan and Estimate
Module 12: Implement
12.1 Implement
Module 13: Review and Retrospect
13.1 Review and Retrospect
Module 14: Release
14.1 Release
Module 15: Project Vision
15.1 Project Vision
Module 16: Scrum Master and Stake Holder(s)
16.1 Scrum Master and Stake Holders
Module 17: Form Scrum Team
17.1 Form Scrum Team
Module 18: Develop Epics
18.1 Develop Epics
Module 19: User Stories
19.1 User Stories
Module 20: Justifications and Sample Change(s)
20.1 Justifications and Sample Changes
Module 21: Creating a Prioritized Backlog
21.1 Creating a Prioritized Backlog
Module 22: Conduct Release Planning
22.1 Conduct Release Planning
Module 23: Sprints
23.1 Sprints
Module 24: Scrum Framework
24.1 Scrum Framework – Part 1 Roles
24.2 Scrum Framework – Part 2 Ceremonies
24.3 Scrum Framework – Part 3 Artifacts
Module 25: Scrum of Scrums
25.1 Scrum of Scrums
Module 26: Scrum Demo
26.1 Scrum Demo
Module 27: Review
27.1 Review
27.2 Outro
Course 5 – Project Management Professional (PMP)
Module 1 – Introduction To PMPModule 2 – Framework
Module 3 – Project Integration Management
Module 4 – Project Stakeholder Management
Module 5 – Project Scope Management
Module 6 – Project Schedule Management
Module 7 – Project Cost Management
Module 8 – Project Quality Management
Module 9 – Project Resource Management
Module 10 – Project Communication Management
Module 11 – Project Risk Management
Module 12 – Project Procurement Management
Module 13 – Professional And Social Responsibility
Course 6 – Six Sigma Green Belt
Module 1: Six Sigma And The Organization1.1 Introduction
1.2 Six Sigma And The Organization Goals – Part 1
1.3 Six Sigma And The Organization Goals – Part 2
1.4 Lean Principles In The Organization
1.5 Design For Six SigmaModule 2: Define Phase Project Identification
2.1 Define Phase – Project Identification – Part 1
2.2 Define Phase – Project Identification – Part 2
2.3 Define Phase – Project Identification – Part 3
Module 3: Define Phase Voice Of The Customer
3.1 Define Phase – Voice Of The Customer – Part 1
3.2 Define Phase – Voice Of The Customer – Part 2
Module 4: Define Phase Project Management Basics on Six Sigma Green Belt
4.1 Define Phase – Project Management Basics – Part 1
4.2 Define Phase – Project Management Basics – Part 2
Module 5: Define Phase Management And Planning Tools
5.1 Define Phase – Management And Planning Tools – Part 1
5.2 Define Phase – Management And Planning Tools – Part 2
Module 6: Define Phase Business Results For Projects
6.1 Define Phase – Business Results For Projects – Part 1
6.2 Define Phase – Business Results For Projects – Part 2
Module 7: Define Phase Team Dynamics And Define Phase Summary Review Questions
7.1 Define Phase – Team Dynamics And Review Questions
7.2 Define Phase – Summary And Review Questions
Module 8: Measure Phase Process Analysis And Documentation
8.1 Measure Phase – Process Analysis And Documentation
Module 9: Measure Phase Probability And Statistics
9.1 Measure Phase – Probability And Statistics
Module 10: Measure Phase Statistical Distributions
10.1 Measure Phase – Statistical Distributions
Module 11: Measure Phase Collecting And Summarizing Data
11.1 Measure Phase – Collecting And Summarizing Data – Part 1
11.2 Measure Phase – Collecting And Summarizing Data – Part 2
Module 12: Measure Phase Measurements System Analysis (MSA)
12.1 Measure Phase – Measurements System Analysis (MSA)
Module 13: Measure Phase Process And Performance Capability And Measure Phase Summary And Review
13.1 Measure Phase – Process And Performance Capability And Measure Phase Summary And Review
Module 14: Analyze Phase Exploratory Data Analysis And Hypothesis Testing
14.1 Analyze Phase – Exploratory Data Analysis And Hypothesis Testing – Part 1
14.2 Analyze Phase – Exploratory Data Analysis And Hypothesis Testing – Part 2
14.3 Analyze Phase – Exploratory Data Analysis And Hypothesis Testing – Part 3
Module 15: Analyze Phase Process Drivers
15.1 Analyze Phase – Process Drivers – Part 1
15.2 Analyze Phase – Process Drivers – Part 2
15.3 Analyze Phase – Process Drivers – Part 3
15.4 Analyze Phase – Process Drivers – Part 4
15.5 Analyze Phase – Process Drivers – Part 5
Module 16: Improve Phase Design Of Experiment (DOE)
16.1 Improve Phase – Design Of Experiment (DOE) – Part 1
16.2 Improve Phase – Design Of Experiment (DOE) – Part 2
Module 17: Improve Phase Root Cause Analysis
17.1 Improve Phase – Root Cause Analysis – Part 1
17.2 Improve Phase – Root Cause Analysis – Part 2
17.3 Improve Phase – Root Cause Analysis – Demo
Module 18: Improve Phase Lean Tools
18.1 Improve Phase – Lean Tools – Part 1
18.2 Improve Phase – Lean Tools – Part 2
18.3 Improve Phase – Lean Tools – Part 3
18.4 Improve Phase – Lean Tools – Part 4
Module 19: Control Phase Statistical Process Control
19.1 Control Phase – Statistical Process Control
Module 20: Control Phase Lean Tools For Process Control
20.1 Control Phase – Lean Tools For Process Control – Part 1
20.2 Control Phase – Lean Tools For Process Control – Part 2
20.3 Control Phase – Lean Tools For Process Control – Part 3
Module 21: Review Exam Prep And Key Concepts
21.1 Exam Review And Key Concepts – Part 1
21.2 Exam Review And Key Concepts – Part 2
21.3 Exam Review And Key Concepts – Part 3
21.4 Exam Review And Key Concepts – Part 4
21.5 Exam Review And Key Concepts – Part 5
21.6 Exam Review And Key Concepts – Part 6
21.7 Exam Review And Key Concepts – Part 7
21.8 Exam Review – Flash Cards
21.9 Conclusion
Course 7 – Six Sigma Black Belt
Module 1: Organisation – Wide Planning and Deployment1.1 Introduction
1.2 Wide Planning And Deployment – Part 1
1.3 Wide Planning And Deployment – Part 2
1.4 Wide Planning And Deployment – Part 3Module 2: Leadership
2.1 Leadership – Part 1
2.2 Leadership – Part 2
Module 3: Organizational Process Measures and Management
3.1 Organizational Process Measures And Management – Part 2
3.2 Organizational Process Measures And Management – Part 1
Module 4: Team Management
4.1 Team Management – Part 1
4.2 Team Management – Part 2
4.3 Team Management – Part 3
4.4 Team Management – Part 4
Module 5: Define Phase – Overview of the Define Phase and the Voice of the Customer
5.1 Overview Of The Define Phase And The Voice Of The Customer – Part 1
5.2 Overview Of The Define Phase And The Voice Of The Customer – Part 2
5.3 Overview Of The Define Phase And The Voice Of The Customer – Part 3
Module 6: Define Phase – Business Case and Project Charter
6.1 Business Case And Project Charter – Part 1
6.2 Business Case And Project Charter – Part 2
Module 7: Define Phase – Analytical Tools
7.1 Analytical Tools
Module 8: Measure Phase – Process Analysis and Documentation
8.1 Process Analysis And Documentation – Part 1
8.2 Process Analysis And Documentation – Part 2
8.3 Process Analysis And Documentation – Part 3
Module 9: Measure Phase – Data Collection
9.1 Data Collection
Module 10: Measure Phase – Measurement Systems
10.1 Measurement Systems – Part 1
10.2 Measurement Systems – Part 2
Module 11: Measure Phase – Basic Statistics
11.1 Basic Statistics – Part 1
11.2 Basic Statistics – Part 2
Module 12: Measure Phase – Probability
12.1 Probability
Module 13: Measure Phase – Process Capability
13.1 Process Capability
Module 14: Analyze Phase – Measuring and Modeling Relationships
14.1 Measuring And Modeling Relationships
Module 15: Analyze Phase – Hypothesis Testing
15.1 Hypothesis Testing
Module 16: Analyze Phase – FEMA and Additional Analysis Methods
16.1 FEMA And Additional Analysis Methods – Part 1
16.2 FEMA And Additional Analysis Methods – Part 2
16.3 FEMA And Additional Analysis Methods – Part 3
16.4 FEMA And Additional Analysis Methods – Part 4
Module 17: Improve Phase – Design of Experiments (DOE)
17.1 Design Of Experiments – Part 1
17.2 Design Of Experiments – Part 2
Module 18: Improve Phase – Lean Method
18.1 Lean Method – Part 1
18.2 Lean Method – Part 2
18.3 Lean Method – Part 3
Module 19: Improve Phase - Implementation
19.1 Implementation
Module 20: Control Phase – Statistical Process Control (SPC)
20.1 Statistical Process Control
Module 21: Control Phase – Other Controls
21.1 Other Controls
Module 22: Control Phase – Maintain Controls and Sustain Improvements
22.1 Maintain Controls And Sustain Improvements
Module 23: DFSS
23.1 DFSS
Module 24: Exam Review – Prep and Key Concepts
24.1 Prep And Key Concepts – Part 1
24.2 Prep And Key Concepts – Part 2
24.3 Prep And Key Concepts – Part 3
24.4 Prep And Key Concepts – Part 4
24.5 Prep And Key Concepts – Part 5
24.6 Conclusion
Course 8 – Certificate In Project Management
Only 6 to 8 hours of study is required.Module One – Getting Study
Module Two – Key Concepts (Part 1)
What is a project?
What is project management?
What is a project manager?
Module Three – Key Concepts (Part 2)
About the Project Management Institute (PMI)
About the Project Management Body of Knowledge (PMBOK)
The five process groups
The nine knowledge areas
The triple constraint
Module Four – Initiation (Part 1)
Identifying your Stakeholders
Assessing Needs and Wants
Setting a SMART project goal
Creating requirements and deliverables
Module Five – Initiation (Part 2)
Creating a statement of work
Completing the project planning worksheet
Completing the project charter
Module Six – Planning (Part 1)
Managing expectations
Creating a task list
Estimating time
Estimating resources
Estimating costs
Module Seven – Planning (Part 2)
Building the work breadkdown structure
Creating the schedule
Creating a risk management plan
Creating a communication plan
Module Eight – Planning Tools
The Gantt Chart
The Network Diagram
Using a RACI Chart
Going the extra mile: Microsoft Project
Module Nine – Executing the Project
Establishing baselines
Monitoring project progress
Triple constraint reduction methods
Module Ten – Maintaining and Controlling the Project
Making the most of status updates
Managing change
Monitoring risks
Module Eleven – Closing Out
Preparing for closeout
Celebrating successes
Learning from project challenges
Scope verification
A final to-do list
Module Twelve – Wrapping Up
Course 9 – Certificate In Six Sigma and Lean Process
Only 6 to 8 hours of study is required.Module One – Getting Started
Module Two – Understanding Lean
About six sigma
About lean
History behind lean
Toyota production systems
The toyota precepts
Module Three – Liker’s Toyota Way
Philosophy
Process
People and partners
Problem solving
Module Four – The TPS House
The goals of TPS
The first pillar – Just in time (JIT)
The second pillar – Jidoka (Error-free production)
Kaizen (Continuous improvement)
The foundation of the house
Module Five – The Five Principles of Lean Business
Value
Value Stream
Flow
Pull
Seek perfection
Module Six – The First Improvement Concept (Value)
Basic characteristics
Satisfiers
Delighters
Applying the Kano model
Module Seven – The Second Improvement Concept (Waste)
Muda
Mura
Muri
The new wasters
Module Eight – The Third Improvement Concept (Variation)
Common cause
Special cause
Tampering
Structural
Module Nine – The Fourth Improvement Concept (Complexity)
What is complexity?
What causes complexity?
How to simplify?
Module Ten – The Fifth Improvement Concept (Continuous Improvement)
The PDSA cycle (Plan, Do, Study, Act)
The DMAIC method
Module Eleven – The Improvement Toolkit
Gemba
Genchi Genbutsu
Womack’s Principle
Kaizen
A roadmap for implementation
Module Twelve – Wrapping Up
Course 10 – Certificate In Performance Management
Only 6 to 8 hours of study is required per course.Continue with your journey towards achieving the CIMA Professional Chartered Management Accounting qualification and jump into the P2 Performance Management course, one of the three units that make up the management level of the higher level CIMA qualification. With an emphasis on managing and improving the decision making process, students will cover four separate modules as part of the course, which will combine to provide an overall mark.
What Can I Expect?
With the whole course delivered online, there’s no need to worry about anything other than ensuring your PC is operational and your access to the Internet is unhindered. Over the course of the study period, you will cover a variety of subjects, split into four manageable chunks so that your chance of success is as high as possible. As part of the course, students will focus on pricing and product decisions (30%), cost planning and analysis for competitive advantage (30%), budgeting and management control (20%), and control and performance measurement of responsibility centres (20%). Upon completion, you can continue to the third course within the management level of the CIMA qualification – F2 Financial Management – and move one step closer to your professionally qualified accountancy career.
Set Yourself Apart from Your Competition
It can be difficult to stand above your competition when applying for jobs, with so many people applying for the same positions. Completion of this industry recognised course, and eventual achievement of the CIMA Professional Chartered Management Accounting qualification, will vastly improve your chances of career progression and a bright future as a professional chartered management accountant.
Course 11 – Certificate In Certificate In Organizational Skills
Only 6 to 8 hours of study is required per course.Module One – Getting Started
Module Two – Remove the Clutter
Just do it
You dont have to keep everything
Three boxes: Keep, donate and trash
A place for everything and everything in it’s place
Module Three – Prioritize
Write it down
Urgent / Important Matrix
Divide tasks
80/20 rule
Module Four – Scheduling Your Time
Have a master calendar
Setting deadlines
Remove or limit the time wasters
Coping with things outside of your control
Module Five – To Do Lists
Use a day planner
Finish what you start
Focus on the important
Do quick tasks immediately
Module Six – Paper and Paperless Storage
Find a system that works for you
Make it consistent
Make it time sensitive
Setting up archives
Module Seven – Organization in Your Work Area
Keeping items within arm’s reach
Only have current projects on your desk
Arranging your drawers
Organize to match your workflow
Module Eight – Tools to Fight Procrastination
Eat that Frog!
Remove distractions
Give yourself a reward
Break up large tasks
Module Nine – Organizing Your Inbox
Setting delivery rules
Folder and message hierachy
Deal with email right away
Flag and highlight important items
Module Ten – Avoid the Causes of Disorganisation
Keeping everything
Not being consistent
Not following a schedule
Bad habits
Module Eleven – Discipline is the Key to Stay Organised
Stay within your systems
Learn to say No
Have organisiation be part of your life
Plan for tomorrow, today
Module Twelve – Wrapping Up
Course 12 – Certificate In Goal Setting and Getting Things Done
Only 6 to 8 hours of study is required per course.Module One – Getting Started
Module Two – Overcoming Procrastination (Part 1)
Eat that frog
Just do it
The 15 minute rule
Chop it up
Module Three – Overcoming Procrastination (Part 2)
Remove distractions
Start small and build
Reward yourself
Set realistic deadlines
Module Four – Four P’s of Goal Setting
They need to be positive
They need to be personal
They need to be possible
They need to be prioritised
Module Five – Improving Motivation
Remember peak moments
Write down your goals
Use gamification
Track your progress
Module Six – Wise Time Management
Urgent/important matrix
The 80/20 rule
Utilise a calendar
Create a ritual
Module Seven – Tips for Completing Tasks
One minute rule
Five minute rule
Break up large tasks
Utilise technology
Module Eight – Increase your Productivity
Repeat what works
Get faster
Remove “should” from your dictionary
Build on your successes
Module Nine -“To Do”List Characteristics
Focus on the important
Chunk, Block, Tackle
Make it a habit
Plan ahead
Module Ten – Smart Goals
Specific
Measurable
Attainable
Realistic
Timely
Module Eleven – Mistakes will Happen
Accept it
Bouncing back
Adapt and learn from them
If needed, ask for help
Module Twelve – Wrapping Up
Words from the Wise:
GEORGE S. PATTON – You need to overcome the tug of people against you as you reach for high goals.
LES BROWN – If you set goals and go after them with all the determination you can muster, your gifts will take you places that will amaze you.
DOROTHY HEIGHT – Greatness is not measured by what a man or woman accomplishes, but by the opposition he or she has overcome to reach his goals.
THOMAS MANN – People’s behavior makes sense if you think about it in terms of their goals, needs, and motives.