Registration Issues:

Password won’t accept: use Magic123! format

Phone number won’t accept: use 00000000000 format

Voucher Code Redemption Issues:

Voucher code invalid: please refresh the page and check the course is not in your account before emailing in (please attach voucher code to the email)

User not authorised error message:

Please log in using your email and password rather than username.

Also please ensure you are using a flash based device.

Please use google chrome.

If you are an apple user, please follow these steps – You must have IOS 6 or newer

Select Safari settings > Preferences.

Click on Privacy at the top of the window.

Go to the Block cookies and option select > Never.

If you are not an apple user, please ensure the pop ups are unblocked.