Description
Get Introduction to Neuro Linguistic Programming, NLP Tools for Real Life, Communication Strategies, Managing Difficult Conversations and Emotional Intelligence in this Bundle
Introduction to Neuro Linguistic Programming: Bring Your Unconscious Thoughts To The Surface
In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.
This introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.
NLP Tools for Real Life: Interact And Respond To The World Better
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.
This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.
Communication Strategies: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
Managing Difficult Conversations: Work Your Way Through Tough Conversations
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
Certificate In Knowledge Management
The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!
The Knowledge Management course will give you the tools that you will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.
What’s Included?
Unlimited lifetime access
Access anywhere, any time
Fast effective training, written and designed by industry experts
Track your progress with our Learning Management System
Unlimited support
Save money, time and travel costs
Learn at your own pace and leisure
Easier to retain knowledge and revise topics than traditional methods
Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready
£499.00Add to basket
Modules
Course 1 – Certificate In Introduction to Neuro Linguistic Programming
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Assignment: Areas of Improvement
Session 2: What is Neuro-linguistic Programming?
Defining Neuro-linguistic Programming
So What Does It All Mean?
A Brief History
Understanding Common NLP Terms
Session 3: The NLP Presuppositions
Core NLP Principles
Session 4: The Senses According to NLP
Making Sense of Our Senses
Using Our Sensory Systems
Sensory Predicates
Senses and Language
Eye Accessing Cues
Session 5: Using Enriched Language
Using Enriched Language
Connecting with Everyone
Session 6: Interpreting Body Language
The Signals We Send
Interpreting Body Language
Associated or Dissociated
Towards or Away From
Match or Mismatch
Internally or Externally Oriented
Using Body Language to Influence
Session 7: Asking Clean Questions
The NLP Style of Questioning
Using Clean Questions
Sample NLP Question Frameworks
Session 8: The Power of Hypnotic Language
Embedding Positive or Negative Commands
Creating Commands
Influencing Outcomes
Presuppositions as Questions
Insightful Sentences
Overcoming Challenges
Session 9: Putting it all Together
Case Study
Session 10: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 2 – Certificate In NLP Tools for Real Life
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Session 2: Developing Rapport
Defining Rapport
Matching and Mirroring: Introduction
Matching and Mirroring
Body Language
Voice Characteristics
Sensory Systems
Pacing
Scenario Two
Leading
Making Connections
Session 3: Getting in Tune with Yourself
Establishing an Inner Map
What Does Congruency Mean for Me?
Achieving Congruency
Deep Breathing
Session 4: Creating Comprehensive Outcomes
The Elements of a Well-Formed Outcome
Setting Some Personal Outcomes
Session 5: Creating a Desired State
Basic Anchoring Techniques
Steps for Creating a Basic Anchor
Collapsing Anchors
Chaining Anchors
Making Connections
Session 6: Chunking Information
The 7±2 Rule and the Ladder of Abstraction
The Ladder of Abstraction
Chunking
Session 7: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 3 – Certificate In Communication Strategies
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session 2: Creating Positive Relationships
Ten Quick Wins
Making Connections
The Power of Words
Session 3: Growing Our Self-Awareness
Do You Question Your Competence?
Competence Questionnaire
Developing Confidence
Session 4: Communication Basics
Defining a Skilled Communicator
Making Connections
Session 5: Communication Barriers
Case Study: New Neighbors
Common Barriers
Applying the Answers
Being Mindful
Session 6: Asking Questions
Asking Good Questions
Types of Open-Ended Questions
Introduction to Probing
Probing Methods
Pushing My Buttons
Session 7: Listening Skills
Can You Hear Me?
How Do You Rate Your Listening Ability?
Active Listening Skills
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
What Is Said and What Is Heard
Communication Situations
Session 8: Body Language
What Do Our Bodies Say?
Tips and Tricks
Managing Your Messages
The Signals People Send
Gestures
Interpreting Gestures
Session 9: Communication Styles
Understanding Dichotomies
Making Connections
Advantages and Disadvantages
Dichotomies in Action
Step Two
Step Three
Session 10: Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Pre-Assignment Review
Self-Evaluation
Session 11: Frame of Reference
Your Frame of Reference
Suspending Belief
Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories
Delivering Your Message
Be Direct
Assertiveness
Self-Attitude
Words to Watch Out For
Your Inner Self Talk
Persuasion
Thirty Ways to Persuade
Case Study: A Negative Image
I Messages
The Assertive Formula
Expressing Your No
The Persistent Response
Guidelines for Saying No
Session 12: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 4 – Certificate In Managing Difficult Conversations
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Conversation #1
Conversation #2
Session 2: Choosing to Have the Conversation
Considering the Consequences
Establishing Your Frame of Reference
Tips and Tricks
Establishing Positive Intent
Making Connections
Accepting People for People
Planning What You Want
Things to Ask Yourself
A Note on Fairness
Session 3: Toolkit for Successful Conversations
Managing Your Body Language
Making Connections
Speaking Persuasively
A Story from Mark Twain
Active Listening
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
Asking Questions
Making Connections
Probing Techniques: Using Questions
Probing Techniques: Pausing
Probing Techniques: Using Reflection
Probing Techniques: Paraphrasing
Probing Techniques: Summary Questions
The Probing Funnel
Session 4: Choosing the Time and Place
Choosing the Time and Place
Session 5: Framework for Difficult Conversations
Whats Your Purpose?
Making Connections
Steps for a Difficult Conversation
Conversation Template
Session 6: Staying Safe
Introduction
Mutual Respect
Common Ground
Staying in Control
When to Walk Away
When Things Dont Work
Session 7: Testing the Waters
Making Connections
Session 8: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 5 – Certificate In Knowledge Management
Module One – Getting Started
Module Two – Understanding Knowledge Management
What is knowledge?
What is knowledge management?
A brief history
Applications in the workplace
Module Three – Dos and Dont’s
Data, information and knowledge
The tactic mode
The explicit mode
Identifying conversation categories
Module Four -The Knowledge Management Life Cycle
Understanding episodes
Acquistion
Knowledge
Integration
Module Five – The New Knowledge Management Paradigm
Paradigms of the past
The new paradigm
Implications and applications
The knowledge management endgame
Module Six – Knowledge Management Models
The nNnaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Module Seven – Building a Knowledge Management Rationale
Why rationale is necessary
Building a business case
Finding success stories
The Commoditization / Customization Model
Module Eight – Customising Knowledge Management Definitions
Components of a knowledge management definition
Customising the components
Sample definitions
Creating KMBOK
Module Nine – Implementing Knowledge Management in your Organisation
Gathering support
Identifying opportunities for revenue streams
Key knowledge management techniques
A map for success
The no-budget scenario
Module Ten – Tips for Success
About the chief knowledge officer
Knowledge management skill checklist
The knowledge management imperative
The hype curve
Barriers and helpers to success
Module Eleven – Advance Topics
The knowledge management maturity model
Absorptive capacity
Rustiness
Process model types
Module Twelve – Wrapping Up
