Description
What is Emotional Intelligence?
The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
In the duration of this course you will learn a thorough understanding of Emotional Intelligence and what it means to be self aware, self regulated and self motivated. In the second course you will learn about Anger Management, including tips and tricks to help better manage anger itself. The third course will look into Social Intelligence, and will improve your social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. The final course included is our Social Learning course, where you will be creating learning communities that benefit every aspect of your organisation.
Only 6 to 8 hours of study is required per course.
What’s Included?
Unlimited lifetime access
Access anywhere, any time
Fast effective training, written and designed by industry experts
Track your progress with our Learning Management System
Unlimited support
Save money, time and travel costs
Learn at your own pace and leisure
Easier to retain knowledge and revise topics than traditional methods
Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready
£359.00Add to basket
Modules
Course 1 – Certificate In Emotional Intelligence Course
What is Emotional Intelligence?
Self-management
Self-awareness
Self-regulation
Self-motivation
Empathy
Skills in Emotional Intelligence
How to accurately perceive emotions
Use emotions to facilitate thinking
Manage emotions
Verbal Communication Skills
Focused listening
Asking questions
Communicating with flexibility and authenticity
Non-Verbal Communication Skills
Body Language
It’s not what you say, it’s how you say it
Social Management and Responsibility
Benefits of emotional intelligence
Articulate your emotions using language
Tools to Regulate your Emotions
Seeing the other side
Self-management and self-awareness
Giving in without giving up
Gaining Control
Using coping thoughts
Using relaxation techniques
Bringing it all together
Business Practices (Part 1)
Understand emotions and how to manage them in the workplace
Role of emotional intelligence at work
Disagreeing constructively
Business Practices (Part 2)
Optimism
Pessimism
The balance between optimism and pessimism
Making an Impact
Creating a powerful first impression
Assessing a situation
Being zealous without being offensive
Course 2 – Certificate In Anger Management Course
The Nature of Anger
The Pentagon of Anger
Fight or Flight
Myths about Anger
The Right & Wrong
Wrong ways of Dealing with Anger
Right Ways of Dealing with Anger
Controlling Anger
The Warning Signs
Coping Thoughts
Using Relaxation Techniques
The Need to Vent
Separate the People from the Problem
Objective or Subjective Language
Identifying the Problem
Using “I” Messages
Working the Problem Together
The Art of Disagreement
10 Negotiation Tips
Building Consensus
Brainstorming Rules (Key to Success)
Solving the Problem Together
Choosing the Best Solution
Implementing, Evaluating, and Adapting
Dealing with Your Anger
What are Hot Buttons
Identifying Your Hot Buttons
Your Anger Log
Alter Avoid Accept
Alter
Avoid
Accept
Dealing with Angry People
De-escalate the Situation
When to Back Off
Pulling It All Together
Process Overview
Put it into Practise
Course 3 – Certificate In Social Intelligence Course
Increase your Self Awareness
Remove or limit self-deception
Ask for feedback
Be open to change
Reflect on your actions
The Keys to Empathy
Listening and paying attention
Don’t judge
Shift your view
Don’t show fake emotion
Attunement
Don’t jump to conclusions
Shift your focus
Don’t discount feelings
Insight on Behavior
Perception
Facts vs. emotions
Online communication
Listen and watch more
Communication
Give respect and trust
Be consistent
Always keep your cool
Observing body language
Social Cues (Part 1)
Recognizing social situations
The eyes have it
Non-verbal cues
Verbal cues
Spectrum og cues
Review and reflect
Being adaptable and flexible
Personal space
Conversation Skills
Current events
Conversation topics
Cues to watch for
Give people your attention
Be aware of your movements
It’s not what you say, It’s how you say it
Open vs. closed body language
Communicate with power
Building Rapport
Take the high road
Forget about yourself
Remembering people
Ask good questions
Course 4 – Certificate In Social Learning Course
Setting the Right Group Dynamic (I)
Communicating
Collaborating
Sharing of Best Practices
Refining Ideas
Setting the Right Group Dynamic (II)
Diversity Builds Knowledge
Social Interactions
People Are Different
Dealing with Difficult People
Develop a Social Learning Culture at Work (I)
Making the Connection
Tagging Star Employees
Recognizing Teaching Moments
Culture of Questioning
Develop a Social Learning Culture at Work (II)
Safe to Share Environment
Instilling a Passion for Learning
Instill a Sense of Sharing
Learning in the Social Unit
Develop a Culture of Social Learning at Work (III)
Remove Fear of Feedback or Criticism
Creating a Social Unit
Imitation and Modeling
Empowering Learners
Module Seven: Role Playing (I)
Identify Work Related Scenarios
Add Variables
Assign Roles
Prepare Role-Players
Role Playing (II)
Act It Out
Debrief
Mirror Good Examples
General Role Playing Tips
Utilizing the Right Tools (I)
Mentoring
Social Media
Critical Thinking
Gamification
Utilizing the Right Tools (II)
Relevant Resources Selection
Job Shadowing
Knowledge Management
Social Facilitation
Modeling and Observational Learning
Inspired by Leaders
Boosting Self-Efficacy
Peer Role Models
Generating Engagement
System Requirements
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
All systems:
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)
