Description
Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.
The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner’s “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.
Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
Coaching and Mentoring: Learn How Coaching And Mentoring Differ From Each Other
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.
In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles).
Conversational Leadership: Learn the Basics of Conversational Leadership
This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.
In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.
Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.
This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.
What’s Included?
Unlimited lifetime access
Access anywhere, any time
Fast effective training, written and designed by industry experts
Track your progress with our Learning Management System
Unlimited support
Save money, time and travel costs
Learn at your own pace and leisure
Easier to retain knowledge and revise topics than traditional methods
Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready
£515.00 £21.95Add to basket
Modules
Course 1 – Certificate in Business Leadership: Becoming Management Material
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Assignment: Areas of Improvement
Session 2: About the Learning Organization
What is a Learning Organization?
Are You a Lifelong Learner?
Lifelong Learning Questionnaire
Scoring?
Session 3: Achieving Personal Mastery
What is Personal Mastery?
Your Personal Vision
Developing a Vision
Step One: Identify Your Values
Step Two: Define Your Values
Step Three: Put It All Together
Session 4: Analyzing Our Mental Models
Our Mental Models, Part One
Our Mental Models, Part Two
Mental Models in the Workplace
Strategies for Working with Mental Models
You Can Create New Mental Models!
The Ladder of Inference, Part One
A Ladder of Inference, Part Two
A Ladder of Inference, Part Three
A Ladder of Inference, Part Four
A Ladder of Inference, Part Five
Reflection: Using Your Own Experiences as a Resource
Case Study
Applying the Concepts
Session 5: Achieving a Shared Vision
What is a Shared Vision?
Session 6: Team Learning
Team Learning
The Meteor Belt
Protocols for Skillful Discussion
Preparing the Ground for Skillful Discussion
Session 7: Systems Thinking
Systems Thinking
Sample Systems
Session 8: Understanding Leadership
About Leadership
Director’s Style
Coach’s Style
Supporter’s Style
Delegator’s Style
Your Leadership Style
Understanding Your Comfort Zone
Adapting Our Style
Cycling Through the Styles
Managing Performance
Humility
Making Connections
Servant Leadership
Making Connections
Onboarding and Orientation
The Great…
… And The Not So Great
Taking Charge
Session 9: Five Practices
Practice One: Challenge the Process
Making Connections
Practice Two: Inspire a Shared Vision
Practice Three: Enable Others to Act
Making Connections
Image Identification
Practice Four: Model the Way
Practice Five: Encourage the Heart
Practices in Practice
Session 10: Building Trust
The Cycle of Trust and Performance
Improving Trust
Trust Exercise
Making Connections
Session 11: Managing Change
About Change
Endings
Neutral
Beginnings
Making Connections
Key Factors in Successful Change
A Step-by-Step Plan for Change
Case Study: Getting More from the Last Hour
Getting More From the Last Hour
Session 12: The Four Room Apartment
The Four Room Apartment
Making Connections, Part One
Making Connections, Part Two
Making Connections, Part Three
Summary
Session 13: Time Management Tips and Tricks
Getting Things in Order
Making Connections
Mastering E-mail
Adding Up the Numbers
Assessing the Impact
Tackling the E-Mail Monster
Time Management Tips
Eight Exciting Ideas
A Planning Checklist
Putting Plans into Action with Scheduling Aids
Organizing Your Work Area and Your Paperwork
Going the Extra Mile
Session 14: Managers vs. Leaders
Managers vs. Leaders
Making Connections
We Need Leaders!
Managers vs. Leaders
Session 15: Types of Thinking
Directional Thinking
Paradigm Shifts
Mind Mapping
Reframing
Consequential Thinking
Considering the Consequences
Ethics 101
Session 16: Influence Strategies
Common Influence Strategies
Cialdini’s Six Strategies
Session 17: Managing Relationships
The Relationship Cycle
Coaching Through Conflict
Helping Others in Conflict
Choosing Your Style
The Turtle (Withdrawing, Avoiding)
The Shark (Aggressive, Forcing)
The Teddy Bear (Smoothing, Cooperating)
The Fox (Compromising)
The Owl (Confronting or Problem-Solving)
Making Connections
Preparing for Conflict, Part One
Preparing for Conflict, Part Two
Preparing for Conflict, Part Three
Preparing for Conflict, Part Four
Making Connections
Managing Stress
The Positive Effect
Fifteen Steps for Dealing with Upset People
Five Tips for Dealing with Difficult People
Six Steps for Dealing with Angry People
Session 18: A Simple Problem Solving Process
Systematic Problem Solving
Breaking Down the Model
Personal Problems
Session 19: Strategic Planning
SWOT Analysis
Sample SWOT Matrix
What to Include in Your SWOT
Individual Analyses
Session 20: Doing Delegation Right
What is Delegation?
Defining Delegation
Levels of Delegation
Breaking Down the Model, Part One
Breaking Down the Model, Part Two
Breaking Down the Model, Part Three
Delegation Case Study
Session 21: Criteria for Useful Feedback
Giving Constructive Feedback
Best Practices
The Importance of Feedback
Making Connections
Session 22: Feedback Techniques
Feedback Techniques
The Open-Ended Approach
More Feedback Options
Encouraging Feedback
Case Study
Session 23: Mastering Your Body Language
Mastering Your Body Language
Things to Consider
Reading Cues and Adjusting Your Approach
Session 24: Meeting Management
Preparing for Meetings
Reading the Reports, Part One
Reading the Reports, Part Two
Reading the Reports, Part Three
Preparing for the Meeting
During the Meeting
Managing Meetings
Making Connections
Presentation Tips
Session 25: Pumping up a Presentation
Pumping up a Presentation
Seven Easy Steps
Session 26: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 2 – Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Session 2: Pre-Assignment Review
Making Connections
Session 3: Whats Your Type? How About Mine?
Seeking Information
Identifying Your Characteristics and Preferences
Questionnaire
What Does it Mean To Have a Number?
Mostly As – Inquiring Rationals, Part One
Mostly As – Inquiring Rationals, Part Two
Mostly Bs – Authentic Idealists, Part One
Mostly Bs – Authentic Idealists, Part Two
Mostly Cs – Organized Guardians, Part One
Mostly Cs – Organized Guardians, Part Two
Mostly Ds – Resourceful Artisans, Part One
Mostly Ds – Resourceful Artisans, Part Two
Whats Important?
Debrief
Understanding Introverts and Extroverts
Questionnaire
Using the Continuum
Case Study
Session 4: Understanding Leadership
About Leadership
The Situational Leadership II® Model
Understanding Your Comfort Zone
Choosing Our Style
The Cyclical Process
Managing Performance
Making Connections
Servant Leadership
Making Connections
Onboarding and Orientation
First Day Disasters
Considering the Consequences
Session 5: Manage Your Time and Your Energy
Introduction
Larks and Owls
SPIRIT Goals
Organizing Your Workspace, Part One
Organizing Your Workspace, Part Two
Organizing Your Workspace, Part Three
Our Top Time Management Tip
Session 6: The Commitment Curve
The Big Picture
The Phases of the Curve
Stages of the Curve
Stage One: Uninformed Optimism
Stage Two: Informed Pessimism
Stage Three: Hopeful Realism
Stage Four: Informed Optimism
Summary
What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
The Coaching Model
Step One: Frame a Conversation, Part One
Step One: Frame a Conversation, Part Two
Step Two: Create Opportunities
Step Three: Create an Action Plan
Step Four: Give Feedback, Part One
Step Four: Give Feedback, Part Two
The Dialogue Model
Defining I Messages
Building the Message
Description Techniques
The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
Reflection
Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
Secrets to Success
Creating the Right Environment
Making Connections
Practices to Practice
Making Connections
Session 10: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 3 – Certificate in Coaching and Mentoring
Session 1: Course Overview
Learning Objectives
Pre-Assignment: Introduction
Pre-Assignment Assessment: Communication Skills
Session 2: Defining Coaching and Mentoring
Coaching and Mentoring
Mentees, Proteges, and Telemachus
Matching Mentors
Defining Coaching
What Coaching Is Not
The Coaching Formula
The Three Factors
Coaching Skills
Session 3: Coaching Assessment Review
Coaching Assessment and Scoring
Making Connections
Session 4: Interpersonal Communication Skills
What are Communication Skills?
Making Connections
Getting Better with Communication
Open Questions
Closed Questions
Probing Techniques
Active Listening Skills
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
Session 5: Critical Coaching Skills
The Five Skills
Making Connections
Session 6: Setting Goals with SPIRIT
Setting Achievable Goals
Identifying Your Dreams
Inspiring Ideas
SPIRIT Goals
Getting on Track
Session 7: Learning Styles and Principles
Learning Styles
Making Connections
Adult Learning Principles, Part One
Adult Learning Principles, Part Two
Session 8: The Benefits/Consequences Matrix
Coaching Tools
Session 9: Skills Involved in Coaching
Mix and Match
Session 10: The Coaching Model
The Four Steps
Key Characteristics
Session 11: Giving Effective Feedback
Important Elements, Part One
Important Elements, Part Twos
Session 12: Coaching Problems and Solutions
Case Studies
Making Connections
Session 13: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 4 – Certificate in Conversational Leadership
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Session 2: What’s In A Word?
Pre-Assignment Review, Part One
Pre-Assignment Review, Part Two
What is Conversational Leadership?
Session 3: Fundamental Elements
WDesigning Meaningful Conversations
Building Your Personal Skills
Tips for Becoming a Better Listener
Session 4: The Four-I Model of Organizational Conversation
Intimacy
The Four Features
Replacing Corporate Communication
Interactivity
Evolving Communication Techniques
Case Study
Making Connections
Inclusion
Looking at Inclusive Communications
Case Studies
Intentionality
Creating a Conversational Strategy
Sample Strategy Elements
Common Language
Making Connections
Session 5: The Conversational Leadership Framework
Getting Started, Part One
Getting Started, Part Two
Powerful Conversations
Case Study
Making Connections
Creating the Conversation
Identifying Your Purpose
The Physical Setup
The Finishing Touches
Above and Beyond
Involving Your Stakeholders
Applying the Concepts
Summary
Developing the Questions
Leveraging Appreciative Inquiry, Part One
Leveraging Appreciative Inquiry, Part Two
Getting It Right
Taking It Further
Getting to the Goal
Making Connections
Innovative Leadership
Building Common Ground
Questions to Consider
Session 6: World Café
Setting Up
Where the Magic Happens
Round 1: Starting the Conversation
Round 2: Connections Start
Round 3: Back to the Beginning
Round 4: Conversation of the Whole
Session 7: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course 5 – Certificate in Basic Business Management: Boot Camp for Business Owners
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Session 2: Who Are You and What Are You About?
What is Our Business?
Making Connections
Pre-Assignment Review
The Owner’s Role
Ingredients for Success
The Business Owner
The Entrepreneur
The Freelancer
Words of Wisdom
Keeping Things Moving
Session 3: Designing Your Organizational Structure
Bringing the Idea to Life
Getting Started
Growth Phase One
Growth Phase Two
Putting the Pieces Together
Looking at the Options
Geographic Structure
Divisional Structure
Matrix Structure
Summary
Making Connections
Differences for Corporations
Choosing Board Members
Board Issues
The Role of Shareholders
The Big Picture
Words of Wisdom
Current Thinking
Making Connections
Session 4: Introduction to Operations Management
Defining Operations Management
What Does It All Mean?
Envisioning the Process
Introduction to Types of Operations
Types of Operations
Practical Application
Session 5: Understanding Financial Terms
Finance
Recording Financial Transactions
General Accepted Accounting Principles (GAAP)
The Income Statement
Income Statement Equation
Sample Income Statement
The Balance Sheet
Balance Sheet Equation
More About Balance Sheets
Current vs. Fixed Assets
Cash Flow Statement
Statement of Retained Earnings
Session 6: Getting the Right People in Place
Six Essential Steps of Hiring
More about Orientation
More about Onboarding
Making Connections
Session 7: Getting Your Product Together
Inventory Management
Types of Inventory
More About Inventory
Understanding the Value Chain
Making Connections
Outsourcing Options
Quality Control
Quality Control Philosophy
Session 8: Building a Corporate Brand
Your Brand
Example: Acme Widgets Inc.
Brand Names and Slogans
Do’s and Don’ts
Developing a Slogan
How People Will See Your Images
Choosing a Color
Color Spectrum Two
Fonts
Sans Serif Fonts
Specialty Fonts
Font Considerations
Simple Pictorial Mark
Letterform
Wordmark
Emblems
Working It Out
Session 9: Marketing Your Product
About the Marketing Process
Cycle Overview
Stage One: Consumer and Market Analysis
What Do They Need?
Who is Buying Our Product? Who is Using Our Product?
What is the Buying Process?
How Can I Leverage Segmentation?
Segmentation Case Study
Stage Two: Analyzing the Competition and Yourself
SWOT Analysis
Next Steps
Stage Three: Analyzing Distribution Channels
Making Connections
Stage Four: Creating a Marketing Plan
Price
Price
Place
Promotion
Packaging
Making Connections
The Final Stages: Implement, Evaluate, Review, Revise
Leveraging Social Media
Session 10: Selling Your Product
Building Your Sales Force
The Sales Cycle
Initiate
Initiate
Build
Manage
Optimize
Session 11: Planning for the Future
Introduction to Strategic Planning
Identifying Your Stakeholders
Taking the Right Approach
Making Connections
The Strategic Plan Pyramid
Session 12: Goal Setting and Goal Getting
Setting Achievable Goals: Identifying Outcomes
The Four Perspectives
Customizing the Perspectives
Timeline for Your Plan
Goals with SPIRIT
Getting Into It
Session 13: Succession Planning 101
What is Succession Planning?
Replacing vs. Succeeding
Defining Succession Planning
Session 14: Managing Your Money
What is a Budget?
Test All Assumptions
How Was Last Year?
How’s The Marketplace Doing?
What’s It Costing?
Managing Your Budget
Know Your Accruals
Getting it Right
Session 15: Ethics 101
Are You Ready?
Sample Codes of Ethics
Rotary Four-Way Test
Minnesota Principles
Asimov’s Three Laws of Robotics
Your Code of Ethics
Session 16: Building a Strong Customer Care Team
The Pillars of Success
The Critical Elements of Customer Service
Making Connections
The Remaining Elements
Critical Element Three: Given Life by the Employeess
Critical Element Four: Be a Problem Solver
A Problem Solving Process
Critical Element Five: Measure It
Critical Element Six: Reinforce It
Developing and Maintaining Relationships
Session 17: Training Employees for Success
Why Continuous Learning?
Factors for Learning Success
Getting Motivated for Training
Steps in the Learning Process
Making Connections
Session 18: Leadership Essentials
Leading and Managing
Leadership Styles
Making Connections
Applying the Styles
The Cycle of Styles
Managing Performance
Making Connections
Session 19: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There