Modules

Budget and Financial Reports

• Budgeting glossary
• Understanding financial statements
• Analysing financial statements
• Understanding budgets
• Budgeting made easy
• Advanced forecasting techniques
• Managing the budget
• Making smart purchasing decisions
• A glimpse into the legal world

Coaching and Mentoring

• Defining coaching and mentoring
• Setting goals
• Understanding the realities
• Developing options
• Wrapping up the coaching session
• The importance of trust
• Providing feedback
• Overcoming roadblocks
• Reaching the end
• How mentoring differs from coaching

Employee Motivation

• A psychological approach
• Object oriented theory
• Using reinforcement theory
• Using expectancy theory
• Personalities role in motivation
• Setting goals
• A personal toolbox
• Motivation on the job
• Addressing specific morale issues
• Keeping yourself motivated

Facilitation Skills

• Understanding facilitation
• Process VS content
• Laying the groundwork
• Tuckman and Jensen’s model of team development
• Building consensus
• Reaching a decision point
• Dealing with difficult people
• Addressing group dysfunction
• About intervention
• Intervention techniques

Knowledge Management

• Understanding knowledge management
• Dos and don’ts
• The knowledge management life cycle
• The new knowledge management paradigm
• Knowledge management models
• Building a knowledge management rationale
• Customising knowledge management definitions
• Implementing knowledge management
• Tips for success
• Advance topics

Leadership and Influence

• The evolution of leadership
• Situational leadership
• A personal inventory
• Modelling the way
• Inspiring a shared vision
• Challenging the process
• Enabling others to act
• Encouraging the heart
• Basic influencing skills
• Setting goals

Manager Management

• Grooming a new manager
• Coaching and mentoring
• Measuring performance
• Motivating managers
• Signs of poor management
• Trust your team of managers
• When an employee complains about their manager
• When do you step in
• Remember these basic qualities

Middle Management

• Introduction to management
• Ethics and social responsibility
• Managing information
• Decision making
• Control
• Organisational strategy
• Innovation and change
• Organisational structures and process
• Managing teams
• Motivation and leadership

Office Politics for Managers

• New hires
• It is about interacting and influencing
• Dealing with rumours, gossip and half truths
• Office personalities
• Getting support for your projects
• Conflict resolution
• Ethics
• You are not an island
• Social events outside of work

Performance Management

• The basics
• Goal setting
• Establishing performance goals
• 360 degree feedback
• Competency assessments
• Kolbs learning cycle
• Motivation
• The performance journal
• Creating a performance plan

Six Sigma and Lean Process

• Understanding lean process
• Likers toyota way
• The TPS house
• The five principles of lean business
• The first improvement concept – Value
• The second improvement concept – Waste
• The third improvement concept – Variation
• The fourth improvement concept – Complexity
• The fith improvement concept – Continuous improvement
• The improvement toolkit

Supervising Others

Virtual Team Building and Management

• Setting up your virtual team
• Virtual team meetings
• Communication
• Building trust
• Cultural issues
• To succeed with a virtual team
• Dealing with poor team players
• Choosing the right tools