Modules
Course 1 – Certificate In Train the Trainer
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Understanding Training and Facilitation
What is Training?
What is Facilitation?
Identifying Appropriate Situations for Each
Gathering Materials
Identifying Participants’ Needs
Reviewing the Materials
Identifying and Resolving Gaps
Creating a Lesson Plan
Planning for the Basics
Adding Slack Time
Creating a Plan B
A Take-Home Template
Choosing Activities
Types of Activities
Creating a Tickle Trunk
What To Do When Games Go Wrong
Preparing for the Workshop
Creating a Materials List
Gathering Participant Information
Setting up the Physical Location
Getting off on the Right Foot
Greeting Participants
Being Prepared
Using Icebreakers
Delivery Tips and Tricks
Using Visual Aids
Creating Supporting Materials
Gauging When It’s Time For A Break
Keeping it Interactive
Encouraging Discussion
Using Group Work
The Power of Post-It Notes
Dealing with Difficult Participants
The Ground Rules
Challenges and Solutions
Handling Interruptions
Tackling Tough Topics
Tough Stuff to Watch Out For
Adjusting Your Material for a Sensitive Issue
Dealing with Sensitive Issues in the Workshop
Course 2 – Certificate In Facilitation Skills
What is facilitation?
What is a facilitator?
When is facilitation appropriate?
Process vs Content
About process
About content
A facilitator’s focus
Laying the Groundwork
Choosing a facilitated approach
Planning for a facilitated meeting
Collecting data
Tuckman and Jensen’s Model of Team Development
Stage One – Forming
Stage Two – Storming
Stage Three – Norming
Stage Four – Performing
Building Consensus
Encouraging participation
Gathering information
Presenting information
Synthesizing and Summarising
Reaching a Decision Point
Indentifying the options
Creating a short list
Choosing a solution
Using the multi-option technique
Dealing with Difficult People
Addressing disruptions
Common types of difficult people and how to handle them
Helping the group resolve issues on their own
Addressing Group Dysfunction
Using ground rules to prevent dysfunction
Restarting and reframing issues
Some of the ways of restarting and reframing includes
Getting people back on track
About Intervention
Why intervention may be necessary
When to intervene
Levels of intervention
Intervention Techniques
Using your processes
Boomerang it back
ICE it – Identify, Check for agreement, Evaluate how to resolve
Course 3 – Certificate In Coaching and Mentoring
Coaching, Mentoring, aren’t they the same?
Coaching
Mentoring
The G.R.O.W. Model
Setting Goals
“G” for Goals
Identifying Appropriate Goal Areas
Create SMART Goals
The Reality of GROW
Understanding Where You Are
Past Performance
Options of GROW…
Your Path to BIG Success
The Best Approach
It’s a Wrap
Create a Development Plan
First Step
Motivation
The Importance of Trust
What is Trust?
Trust & Coaching
How to Build a Trusting Relationship
Feedback
Characteristics of Good Feedback
Constructive Criticism
Encouraging Growth and Development
Obstacles & Roadblocks
Frequent Obstacles
Maslow’s Hierarchy of Needs Pyramid
Reviewing Progress & Re-evaluating Goals
Focusing on Progress not Shortfalls
Reaching the End
Achieving the Goal
How Mentoring Differs from Coaching
Blending the Two Models
GROW Model & Mentoring
It’s all About Relationships
Course 4 – Certificate In Trade Show Staff Training
Prepare for physical issues
Developing a great elevator speech
Setting up a schedule
Connect with attendees
Booth Characteristics and Set-Up (Part 1)
Stand out
Create a booth manual / checklist
Technology
Scout a high traffic area
Booth Characteristics and Set-Up (Part 2)
Signage
Match your brand
Private area
Focus on a message
During the Show (Part 1)
Company objectives
Highlighting your product
Do something memorable
Social media
During the Show (Part 2)
Classic do’s and don’ts
Gamification
Walk the floor
Qualifying Visitors
Know the answer
Engage with qualifying questions
Body language
Listening skills
Engaging the Right People
Prospects
Time wasters (Catch and Release)
Press
The Rules of Engagement (Part 1)
Start with an open-ended question
Record all prospect information
Be specific with your message
Get a commitment
Rules of Engagement (Part 2)
Having a welcoming environment
The do’s and don’ts of business cards
Observational skills
After the Show
Review information and rank your leads
Follow up with your leads
Send information promptly
Systemvoraussetzungen
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
All systems:
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)