Learn ITIL® (Information Technology Infrastructure Library) and gain the knowledge necessary to pass the Foundation examination.
In the duration of this course we will prepare delegates for their ITIL® Foundation exam.
ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally.
What is ITIL®?
ITIL® or Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM), It aligns IT services with the needs of a business and can demonstrate compliance as well as measuring improvements.
Who is ITIL® for?
This course is perfect for anyone who is looking to learn more about IT service management or start from scratch altogether, however the course is perfect for:
- IT professionals looking to gain a sought-after qualification in their industry
- Executives and Directors of an IT department
- IT support engineers looking to specialise in network support & management
- Network engineers
Whether in the above roles or not, this qualification will surely pad out your CV and make you look great to most employers in the IT sector. If you're currently looking for a new role in the industry, this course is for you.
- Good Practice
- Functions, Processes And Roles
- Development And Improvement Of Services
- Financial Management
- Incident And Problem Management
- Business Case
- Much More
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Our ITIL® courses are offered in association with SPOCE Project Management Ltd
ITIL® Online Foundation course covers the following topics:
Practising Service Management
- Good Practice
- Functions, Processes and Roles
- Development of new services
- Improvement of existing services
- Types of Service Provision
- Financial and Demand Management
- Business Case
- Incident and problem management
- Functions (service desk, operations management, technical management)
- Request Fulfilment
- Event Management
- Change Management
- Knowledge Management
- Service Catalogue Management
- Supplier Management
- IT Service Continuity Management
- Information Security Management
With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.
eCourses4You’s courses include:
Expert Instructor-Led Training
eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Visual Demonstrations & Multimedia Presentations
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.
Quizzes & Exam Simulators
eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
Social Learning & Networking
Flash Cards & Educational Games
Navigation & Controls
Minimum specifications for the computer are:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)