courseThe Accredited ITIL® Foundation Course

Learn ITIL® (Information Technology Infrastructure Library) and gain the knowledge necessary to pass the Foundation examination.

In the duration of this course we will prepare delegates for their ITIL® Foundation exam.

ITIL® is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to begin or advance their career in IT service management. Companies that use ITIL® best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally.

What is ITIL®?

ITIL® or Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM), It aligns IT services with the needs of a business and can demonstrate compliance as well as measuring improvements.

Who is ITIL® for?

This course is perfect for anyone who is looking to learn more about IT service management or start from scratch altogether, however the course is perfect for:

  • IT professionals looking to gain a sought-after qualification in their industry
  • Executives and Directors of an IT department
  • IT support engineers looking to specialise in network support & management
  • Network engineers

Whether in the above roles or not, this qualification will surely pad out your CV and make you look great to most employers in the IT sector. If you're currently looking for a new role in the industry, this course is for you.

Wiki_tick  Unlimited access for 6 months

Wiki_tick  Access anywhere, any time

Wiki_tick  Fast effective training, written and designed by industry experts

Wiki_tick  Track your progress with our Learning Management System

Wiki_tick  Unlimited support

Wiki_tick  Save money, time and travel costs

Wiki_tick  Learn at your own pace and leisure

Wiki_tick  Easier to retain knowledge and revise topics than traditional methods

Wiki_tick  Exam preparation quizzes, tests and mock exams to ensure that you are 100% ready

i4What the course will teach you:

  • Good Practice
  • Functions, Processes And Roles
  • Development And Improvement Of Services
  • Financial Management
  • Incident And Problem Management
  • Business Case
  • Much More

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ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Our ITIL® courses are offered in association with SPOCE Project Management Ltd



ITIL® Online Foundation course covers the following topics:

Practising Service Management

  • Good Practice
  • Functions, Processes and Roles
  • Development of new services
  • Improvement of existing services

Service Strategy

  • Types of Service Provision
  • Financial and Demand Management
  • Business Case

Service Operation

  • Incident and problem management
  • Functions (service desk, operations management, technical management)
  • Request Fulfilment
  • Event Management

Service Transition

  • Change Management
  • Knowledge Management

Service Design

  • Service Catalogue Management
  • Supplier Management
  • IT Service Continuity Management
  • Information Security Management

Training Features

With eCourses4You's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost.

eCourses4You’s courses include:


Expert Instructor-Led Training

eCourses4You uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.


Visual Demonstrations & Multimedia Presentations

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. eCourses4You always focuses on real world scenarios and skill-set development.


Quizzes & Exam Simulators

eCourses4You’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. eCourses4You Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.


Social Learning & Networking

eCourses4You has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and eCourses4You employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

Flash Cards & Educational Games

eCourses4You knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

Navigation & Controls

eCourses4You’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

System Requirements

Minimum specifications for the computer are:


Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems:

Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (We recommend Google Chrome)